Tue, 23 August 2022
On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff. While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning personnel to behave within specified parameters; with education, you’re inspiring a team to focus on mission and purpose. Granted, the difference may seem minor; however, the ramifications from operations and infrastructure to advocacy and retention can be significant. Resources Facebook - https://www.facebook.com/theparkleaders/
Direct download: Ep_262_-_Customer_Service_for_Maintence_Staff.mp3
Category:Podcast -- posted at: 1:00am PDT |