"The general public is not impressed with how much you know. They're impressed with how much you've inspired them to know more about the places they visit."

Key Moments

02:04 Creating Park Experiences for New Visitors

07:10 The Challenge of Information Overload in the Digital Era

10:35 Historical Communication and Public Engagement

16:02 Inspire Learning through Augmented Reality Historical Storytelling

18:08 Instant Information Access on Learning

21:19 Contact for creating park experiences or highlights.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Creating Experiences for Normal People

The deep knowledge of park leaders is invaluable. However, when we want to create experiences for the everyday visitor it is important to recognize that simplicity resonates with the general public. We can add to their experience by offering narratives and relatable stories that build their interest in the history. Even better is when it encourages them to further explore the land. 

Too many park guests feel lost in a sea of too much information at an exhibit. Park leaders have the unique role of balancing their wealth of knowledge with creating intrigue of the great outdoors. As Phil says, "park people are not normal people." and how we can embrace this difference to enrich the experiences of our everyday visitors. "Normal" may be subjective, but the joy of discovering the wonder of parks is universal. A park adventure shouldn't feel like a history exam. It's about creating a connection that turns mere data into memorable stories. This is how parks capture hearts and provoke minds.

Ever heard of the Horn Works in Charleston? No? Phil Gaines shares about turning a 10x10 foot relic into a journey through time. Imagine seeing a revolution-era fort pop up among modern buildings using augmented reality. That's where technology marches alongside history in the parks, showing us that innovation and tradition can walk hand in hand. It's an opportunity to dive into the past without getting lost! 

It is inevitable that people will spend time googling historical facts after a park visit. Visiting parks sparks curiosity in the minds of the next generation. For many younger visitors, a monument speaks louder than textbooks. Parks are more than terrain; they're a testament to human history. Next time you visit a park, look beyond the scenery. Search for the story, find the connection, and dive into the curiosity and wonder the experience brings. 

While park staff may not be your everyday Joe, the experiences they curate should resonate with anyone stepping off the bus, ready for adventure. Make sure to listen to listen to this episode for more on ways park leaders are working on making the next 250 years of park history as engaging as the first. 

"We have to do more things with younger people to make sure they know what a cool industry we are and that there are so many different job opportunities that aren't just front line." 

Key Moments

04:35 Tourism Synergy and Collaboration

08:37 Empowering Youth to Make a Positive Impact 

14:50 Revitalizing Urban Parks and Workforce Development.

19:03 Building Partnerships for Environmental Conservation

20:26 Historic Site Preservation

23:50 Community Support in the Tourism Industry

28:06 Promoting Career Diversity to Youth

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Volunteer Projects to Enhance Tourism

 "A good new part director has a vision. And and if you want to make a difference and leave your mark, you have to have vision of where you want to take your agency in the next year, in the next 3 years, and in the next 5 years."

Key Moments

06:53 Recognize the need to act as leader.

11:39 Watch what you say, people are listening.

13:38 Build on core values, ethics, and vision.

18:28 New directors often overwhelmed, need readiness training.

21:35 Stay close to service, vision, motivate.

25:38 Seek smarter team members for success.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

The Role of a Park Director

Successful leaders have a clear vision and understand the impact of communication. in order to drive it forward. Phil Gaines returns for a great conversation on the role of a park director, though anyone in a leadership role can benefit from what we discussed. When someone has a vision, it will only come to fruition if they make decisions with confidence to empower their team while staying close to your point of service

3 key takeaways from our conversation:

1. Vision and Communication: Successful leaders have a vision and can effectively communicate it to their team. This sets the path for the team's success and establishes a sense of urgency.
2. Empowerment: Effective leaders must empower their team members with the knowledge and tools needed for success and be ready to support them as they work toward achieving the shared vision.
3. Accountability and Decision Making: Leaders need to be okay with being held accountable and must be willing to make tough decisions. They should be focused on moving the team forward strategically and not recklessly, with a strong sense of urgency.

This episode gives a great perspective on the intricacies of leading a park, while also offering valuable wisdom for leadership roles in various organizational settings. This episode is a must listen, whether you aim to rise to the position of a Park Director, or aspire to grow in your current leadership position. 

“Go sit on a rock in your favorite spot somewhere and do a very serious self-assessment. What am I good at? What am I not good at? What do I like to do? What do I don't like to do? And if you don't want to be out there in the lead, if you don't want to be out there taking some risk, if you don't want to get up in front of audiences, don't put yourself in that position."

Key Moments

01:45 Starting a Career in Parks and Recreation

06:37 Ranger Experience in Yosemite

10:31 Toxic Work Environments

13:57 Conservation Efforts in Protected Areas

14:45 Environmental Protection by National Park Service Personnel

19:01 Leadership Accountability and Self-Assessment

25:35 Importance of Reputation in Career Success

Walt's Presentations on YouTube

A History of America's Public Lands | Texas Parks and Wildlife Education Channel

History of US Public Lands Canyonlands Natural History Association

Conversation on Public Lands with Walt Dabney | Coalition to Protect America's Nation

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 Leadership is a Choice

As a park leader it is necessary to be willing to take risks and make difficult decisions. One person that is no stranger to that is Walt Dabney, retired director of Texas State Parks. Walt has left a mark on the parks and conservation landscape, making him quite a legend in the industry.

During our conversation Walt shares stories from his extraordinary career. From his deep-rooted connection to the outdoors in Texas, to his unexpected journey through the National Park Service and his pivotal role in challenging decisions that would impact the future of our public lands. He even took on the military to stand up to mining interests. Walt's unwavering commitment to safeguarding our parks serves as a powerful lesson in resilience, determination, and the true meaning of leadership.

This episode explores:

- The bold moves and pivotal decisions that shaped Walt's career

- The importance of taking a stand and putting yourself at risk for what you believe in

- Key strategies for effective leadership, including decision-making, self-assessment, and fostering respect and trust

Being a leader means balancing approachability with managerial authority. Leaders should be ready to embrace bold moves. Throughout Walt’s career, he had to make bold decisions, take on challenging assignments, and stands up for what he believes in. It is also important to recognize when the role you’re in isn’t what you thought you wanted or turns out to not allow you to do the things you are good at. Even if you don't enjoy your current role, be diligent, supportive, and efficient in your work, as this will impact your reputation and future career opportunities.

This episode is full of valuable lessons from Walt's experiences and leadership philosophy. It is a must listen for park leaders and enthusiasts. There is no doubt you’ll want to hear more, so many sure you keep an eye out for the documentary, "History of America's Public Lands.” This documentary will further expand your knowledge of the history and relevance of public lands in the United States.

“People can't fall in love with your park if they're lost."

Key Moments

03:49 Law enforcement rangers use interpretation to influence.

07:05 Expanding park interpretive products for diverse experiences.

09:56 Framework for visitor experience in parks and its application across different contexts.

13:53 Problem-solving strategies for adaptation.

19:08 ROI of interpretive programs for park rangers.

21:54 The challenges of parks to increase diversity amid visitor influx.

23:14 Diversity and inclusion in State Parks for better representation.

Connect with Ky

The Visitor Experience website

Ky Harkey on LinkedIn

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Finding the Return on Investment in Interpretation

Interpretation plays a vital role in attracting, entertaining, and educating diverse users. One person with a lot of experience in this area is Ky Harkey, former director of interpretation for Texas State Parks and now founder of The Visitor Experience. His expertise in interpretation and visitor experience helps park leaders improve the relevance and inclusivity of their programs and services. During our conversation Ky shares some of the ways we can enhance the visitor experience, increase diversity in visitorship, and create a more engaging and impactful park environment for everyone.

Key Takeaways from this conversation:

• Interpretation & Business: The concept of "entrepreneurial park rangers" reflects the need for the park industry to approach management and services as a business. This will help them effectively solve the challenges and drive impact.
• Stewardship Staircase: The framework of the "staircase of the visitor experience" encompasses the 5 core services along the Staircase to Stewardship. It provides a strategic way to guide visitors towards stewardship and reflects the diversity of the communities the parks serve.
• Diversity in Visitorship: Interpretation plays a vital role in attracting and engaging diverse users by sharing under-told stories of natural and cultural history, providing relevance, and fostering connections leading to moments of impact.

Make sure you listen to the full episode to gain insights into the visitor experience and the influence of interpretation in shaping the future of parks. To learn more about Ky’s work and get access to a self-assessment tool to evaluate your visitor services, visit thevisitorexperience.org. Consider ways you can embrace the transformative power of interpretation and entrepreneurial innovation to grow the experiences that have a positive impact of parks and conservation.

"Part of the narrative that we find ourselves in is talking about creating areas that are protected for people, not from people."

Key Moments

02:57 Conservation and Community Participation

05:29 Rethinking Conservation Strategies

14:57 Conservation Training in Latin America

17:22 International Conservation Collaboration

22:05 Importance of Nature on Human Health

23:54 Global Tourism Program Facilitates Cross-Cultural Exchange and Learning.

27:13 Global Conservation Efforts

Connect with Ryan

LinkedIn Ryan Finchum

Warner College of Natural Resources

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Managing Protected Areas

Ryan Finchum is the co-director of the Center For Protected Area Management at Colorado State University and a seasoned expert working with the US Forest Service international programs. He joins for a conversation diving deep into the world of protected areas. We explore the crucial decisions that shape our national parks and conservation efforts, and how past mistakes can light the way for future success. From missteps like feeding bears in dumps to the construction dilemmas faced by park roads. Ryan shares some of the vital lessons learned and the international collaborations that aim to bolster our global stewardship efforts.

Key Takeaways:

• Lessons From History and Colleagues: Understanding the mistakes of the past, and the knowledge exchange on a global scale, is vital for forward movement in protected area management.
• Career Opportunities in Conservation: Ryan underscores the multitudinous pathways for careers within protected land spaces - an inspirational note for the upcoming generation of conservationists to think beyond traditional roles.
• Community Inclusion & Support: The core of Ryan's message lies in creating inclusive protected areas for and by the community, emphasizing that their successful management hinges on community involvement and support.

Don't miss this conversation on the nuances of managing protected areas, ranger training, sustainability. It's not just about protecting land, but also about nurturing relationships with those who inhabit it.

"If you're going to be really good at it, you're passionate about it. You believe that you're doing something that's bigger than just collecting a paycheck."

Key Moments

02:05 Inspiration for a Career in Park Rangers

06:13 Evolving Qualifications for Park Rangers

08:39 The Importance of Passion in Career Choices

21:38 Evolution of Park Rangers and Park Management

31:44 Job Application Strategies and Power of Networking

45:11 The Importance of Work-Life Balance in the Great Outdoors

47:54 Unexpected Challenges of Environmental Awareness

53:28 College Involvement, Professional Associations, and the Future of Park Rangers

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Answering Questions About Being a Park Ranger

Being a park ranger is about more than just trees and trails. Phil Gaines and I both believe it is about the people you meet and the relationships you nurture in this close-knit community. There is never a dull moment when park rangers come together to swap tales from the trails. And while there is certainly a share of wildlife encounters and serene sunsets, there’s so much more to the job. That is why we decided to take the time to dig deeper into the park ranger experience.

Networking is essential even in the most remote locations. It's like linking trails with people. Networking is a natural pathway to opportunity. By connecting with a friend I found myself being introdced to the National Park Service director. These are the connections that turn park-goers into park stewards, proving it's not just the trees that stand tall together; it's us rangers too.

Sure, being a ranger means living the park life (literally), but that doesn't mean personal life takes a back trail. It can be a balancing act, like a bighorn sheep on a rocky ridge. It's about finding a sweet spot so your personal time doesn't get lost in the woods. Whether it’s managing family life within park boundaries or carving out time for self-care, it is important to make sure you take time to also care for yourself.

Times are changing, and so is the role of the park ranger. There has been a cultural shift from the traditional ranger persona to a wave of fresh faces eager to influence and innovate. There is a wave of new recruits who bring new ideas and are ready to grow. The new generation isn't settling for the status quo. They want to contribute, to be part of decisions that shape their parks. And they need leaders who will listen.

Parks serve as more than just plots of land; they're a sanctuary for both wildlife and the human spirit. Becoming a park ranger is as much about loving the parks as protecting them. It’s about being ready for anything—from guiding lost visitors to handling wildlife and preserving natural habitats. A park ranger's career isn't easy. The outdoor office has its challenges, but your contribution is timeless. Rangers shape memories, protect history, and make our parks a home for all.

Whether you're looking to start your career or just love the great outdoors, make sure to listen to this episode, “Answering Questions About Being a Park Ranger”, for first-hand answers about being a park ranger. 

"Sometimes we forget, or perhaps even take for granted, the significant role that we may be we may be playing in this legacy that we call parks."

Episode HIghlights

01:07 Significance of national parks and our role in preserving parks.

04:53 Organic Act of 1916 shaped National Park Service.

06:49 Lack of agreement among states led to individual state park systems.

10:05 Need to actively preserve and utilize information for future generations.

16:08 Challenge of storing, organizing, and preserving photos and videos.

21:41 Document and archive significant historical events proactively.

25:05 Capture memories and impact of park experiences for future reference.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Document History

It is incredibly important to preserve the historical legacy of our national and state parks. There is a need to capture significant events, natural disasters, and park facilities for our future understanding. Phil Gaines joins this episode to talk about the importance of documenting history in parks, including strategic archiving of photos and videos. 

There is a need for a strategic approach to maintain historical records amidst the era of social media, emphasizing the importance of cataloging and archiving photos and stories. Some of the ways this can be done are by creating procedures for archiving significant events, conducting year-end reviews, and documenting landscape changes over time. It is also important for individuals to recognize the impact they are making on the park system and to be deliberate in their documentation efforts. No effort is too small.

From significant events to natural disasters and park facilities, impact of photography and digital archiving is crucial. These moments shape the narrative of our parks and help us appreciate their evolution. Some of the ways this can be done are to create procedures for archiving significant events, conduct year-end reviews, and document the change in landscapes over time. It's all about capturing the essence of our parks for posterity.

Take a listen to the full episode to gain a deeper understanding of the importance of documenting park history. Share your thoughts with Phil and I to continue the conversation about preserving the legacy of our parks.

“If you offer something specific, not only are you offering to help, but that shows that you see them as a person and that you're recognizing their specific needs rather than just generalized to the general population."

Episode Highlights

03:39 Creating a podcast about parks and the opportunities that come from it.

09:02 Recommendations can be reliable and chance encounters facilitate connections.

10:15 Being open to opportunities and making connections has led to getting great podcast guests.

15:28 Leaders should prioritize personal responsibilities over their public service roles.

17:53 Park rangers are prioritizing their roles.

22:17 Putting people first leads to park love.

27:41 Advice for outdoor leaders: equip, inspire, and succeed.

32:04 Be specific when offering help to others.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Last episode, we did an interview with Chris Lee. In this episode, we're going to Flip it a bit. I'm going to share the episode of Chris's Parks and Restoration podcast where Chris Interviews me. I'm not so sure I've ever done that on the park leader show. If I have, it's been a while. It was a great conversation, and I look forward to sharing it with you.

During our conversation we talk about the importance of putting people first in parks. As park leaders, it's crucial to prioritize the well-being of our staff and visitors. The best leaders in the public sector, particularly in parks, prioritize serving their staff first. By creating a supportive and empowering environment for our teams, we can foster a love for the park and enhance their desire to connect others to it.

The power of connection is undeniable. Networking and building meaningful relationships play a significant role in the success of park leadership. Through connections with professionals, we gain recommendations for guests on the show, while also broadening our knowledge and understanding of industry trends and disruptions.

Whether in the workplace or personal life, offering specific help is more effective than a general offer. By taking the time to understand someone's unique needs and offering tailored assistance, we show that we truly care and are invested in their success.

If you're a park leader or passionate about parks and conservation, I highly recommend listening to this episode. It's packed with insights, anecdotes, and practical advice that can help drive positive change in the industry. Let's continue to prioritize people and create exceptional experiences in our parks.

“those little tidbits of information really help park and conservation leaders be better in their jobs, be better stewards of the resources, and just be better community leaders." – Chris Lee

Episode Highlights

[00:02:21] Importance of local parks and conservation efforts.

[00:03:53] Parks offer a strong community presence and finding solace in nature.

[00:08:01] Park rangers connect people to experiences with the outdoors.

[00:11:59] Always strive to improve leadership skills.

00:13:12] Focus on team culture.

[00:17:33] Understand your purpose to find fulfilling work in the parks.

Connect with Chris Lee

LinkedIn

Parks and Restoration Podcast

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

The Impact of Local Conservation

Local conservation efforts have a lasting impact on communities and individuals. Chris Lee, the executive director of Des Moines County Conservation, joins for a conversation on the important role of conservation in local communities. Chris also hosts his own podcast called "Parks and Restoration”. During our conversation he shares about his journey from growing up in the small town of Burlington, Iowa to leading the county's conservation department.

The unique benefits of local parks and conservation efforts often go unnoticed. These efforts play a critical role in connecting people to the outdoors, fostering a love for nature, and even influencing decision-making in the future. They also touch on the importance of local park rangers in being the face of conservation and how they can empower communities to get involved in conservation initiatives.

Listen to the full episode to learn more about the role of local parks and the inspiration they can provide for conservation on a larger scale. Let's work together to make a difference, starting in our own backyards.

"When your mother was not setting expectation properly and yet was keeping you accountable, it felt unfair. You remember that. So take those learnings and apply them in the workforce..." – Valerie Cockerell

The skills and experiences of motherhood translate into essential and effective leadership skills. Valerie Cockerell started to find similarities between the challenges of managing a park to the struggles of parenting. Throughout our conversation, she emphasizes the valuable skills mothers acquire through managing a household, such as time management, conflict resolution, and crisis management. Her own experiences as both a mother and a leader within a global company have shaped her perspective on leadership.

Feedback should be seen as a gift for growth or an opportunity to become better in our roles. Valerie emphasizes the distinction between judging character and changing behavior. She points out that many emerging leaders lack proper training, which can lead to difficulties for both them and their teams. That's where Valerie's book, “Manage Like a Mother”, comes in. It offers practical advice on various leadership competencies, all which have are inspired by the amazing qualities of mothers.

Valerie believes that men can learn from the naturally honed leadership skills of mothers. Once that value is recognized it is important to promote more women, especially mothers, into leadership positions. There have been positive changes in the park industry, with more moms and women taking on influential roles as park rangers. Recognizing and valuing the diverse skills of mothers can lead to a more inclusive and nurturing workplace environment.

Mothers have a special way of influencing and teaching people to do something in a way that people then want to do because they see value in it. This is also a strength of great leaders. When employees are guided by that type of leadership it ensures that even when the leader is not present, tasks are still performed. The team understands their importance and contribution to the overall objective.

Make sure to take a listen to this unique perspective on leadership and the parallels with motherhood. Let us know what stood out to you in this conversation and how you see it influencing your park leadership. Join the conversation on this topic using #ManageLikeaMother.

Connect with Valerie:

Order the book - Manage Like a Mother

Email - valerie@cockerellconsulting.com.

LinkedIn - Connect with Valerie

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

[00:02:20] Childhood memories foraging for mushrooms in France bring appreciation for American national parks.

[00:05:40] "Beautiful parks, crowded with people, but nostalgic."

[00:10:12] Limited leadership training leads to difficult leadership.

[00:15:24] Feedback is a gift for improvement.

[00:18:15] Being a manager is difficult without training, much like parenting.

[00:20:31] Men need to recognize and advocate for leadership skills they see in women.

[00:23:49] Motherhood is like leading a team; influence is key.

[00:27:52] Don't rush, learn and seek guidance.

"... they don't have to make conservation their top priority. So you combine those 2, and they are really doing some innovative things around camping."

The increasing demand for camping in natural parks has impacted the future of camping. Companies are taking notice and working to proactively prepare for this growing interest. During this conversation, Donald Forgione joins to talk about camping trends and innovations and how it's evolving to meet the growing demand.

There continues to a growing interest around camping in natural, state, and national parks. Industry leaders like KOA, Winnebago, and Airstream are collaborating to cater to this growing trend. Some less common camping concepts Donald and I discuss include urban and rooftop campgrounds. The camping landscape is ever evolving, and parks need to be able to anticipate the interests of their visitors.

Something that should never be overlooked is the importance of inclusivity and ensuring access to parks for all individuals, irrespective of their background or camping equipment. Educational programs, such as the ones offered at the conference I recently attended, offer fantastic opportunities to get a better perspective on camping trends. Guest speakers, researchers, and professors share their expertise in a way that paints a better picture of what to expect and how they can support one another.

Government entities can learn from the innovative approaches of private entities in camping and parks. In return, they can be a great resource providing unique offerings like dark skies and immersion in natural resources. Much like the collaborative and supportive nature of the conference, directors, support staff, assistant directors, and field operations people should make the time to gather with the intent to share ideas and learn from one another.

Make sure to listen to this episode for a unique perspective around the future of camping and the remarkable work of the National Association of State Park Directors. If you aren’t a park leader, it’s still a great conversation that will likely inspire you to explore the great outdoors.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

[00:07:40] Innovative ways build back better, environmentally.

[00:12:43] Future campsites: natural, state, national parks.

[00:16:11] Government camping invites private sector, offers more.

[00:19:58] Marginalized communities, expensive campers, variety of amperage.

[00:26:25] National Association of State Park Directors (NASPD), also known as America's State Parks, hosts conferences, brings in experts, and provides training.

"What you're doing is making a difference not only for this generation, but if you do it right, it's making a difference for future generations."

Phil Gaines and I had the chance to record an episode together while attending the 2023 State Park Director's Conference at the Mormon State Historic Site in Genoa, Nevada. It was the perfect opportunity to discuss our experiences at the conference, with Phil sharing his unique perspective as a former park director now representing Clemson University.

There are so many highlights from this conference that one episode may not be enough. For example, our session on disruptive renovation is a topic we are going to need to explore in a future episode. There are challenges in parks nationwide, with the top concern being recruitment and retention of employees. In this ever-changing world, parks have to find ways to stay relevant and stay ahead of the game. Some have tapped into the power of artificial intelligence to elevate the visitor experience.

We can’t overlook the significance of the conference being at Mormon Station, the first settlement in Nevada, and the California Trail that passed through Genoa. This leads to a conversation on the importance of preserving stories and land in parks. There is a need for adaptation and planning to sustain these treasures for future generations.

Throughout the episode, we reflect on the efforts to manage and accommodate the increasing number of visitors to these popular destinations. This conference did a great job doing its part with a fantastic exhibitor area. The space was filled with vendors showcasing innovative ideas to support parks, recreation, and conservation.

Make sure to listen to our recap of the 2023 State Park Director's Conference. Phil and I provide insights into the challenges, triumphs, and inspiring innovations within the park industry.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

"The more interaction you have with nature, the healthier you are mentally and physically." - Dan Biederman

Dan Biederman is an expert in urban redevelopment, who discovered a profound love for the outdoors at a young age. He dreamed of becoming a forest ranger, but lacked the scientific background. Instead, he found himself as a systems consultant in the heart of midtown Manhattan. A chance encounter with Bryant Park, a neglected public park in New York City, led him to his true calling; transforming neglected parks into community assets. His work showcases the potential for positive change in urban spaces.

If you aren't familiar with it's history, Bryant Park was once a dangerous and underutilized space. Dan combined his knowledge of business and politics and undertook the task of transforming the space. Today, Bryant Park stands as a testament to his vision of a vibrant space among the concrete jungle. That area has become a beloved sanctuary for New Yorkers and is considered one of the best small parks in the world.

Dan emphasizes the importance of involving the community in the planning process of redevelopment. By listening to their preferences and needs, developers can create a programming plan that attracts people to the park. During our conversation he shares his experiences and insights into the process and impact of urban park redevelopment when revitalizing neglected public spaces. We also discuss the numerous benefits of urban parks, such as improved mental and physical health and the creation of social spaces.

Dan's success in revitalizing neglected public spaces serves as inspiration for those looking to make a positive difference in their own communities. From Seattle to San Francisco, he continues his mission, revitalizing urban parks, and fostering a sense of community in the heart of the city. This is a valuable conversation for anyone interested in urban planning and community development.

Connect with Dan Biederman

Biederman Redevelopment Ventures

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 Episode Highlights

00:00:38 - History with the Outdoors

00:02:46 - Urban Redevelopment

00:04:59 - Community Impact

00:08:27 - Personal Benefits of Parks

00:15:42 - Parks in Need of Redevelopment

00:17:28 - Favorite Hiking Spots

00:18:37 - Glacier National Park

00:19:24 - Advice for Making an Impact

00:20:29 - Where to Find More Information

"I really wanted to tell the truth behind the beautiful scenery."

In a world of rugged landscapes and unpredictable elements, park rangers and first responders face challenges that test their limits. Sometimes that work can include critical tasks such as searching for missing hikers. Andrea Lankford is a former National Park Service ranger who joins to share her insights on the importance of firefighting and law enforcement in parks. 

Andrea's love for the outdoors lead her to study Forestry and Wildlife management at the University of Tennessee. She volunteered for the Forest Service for one summer and ended up going to the Seasonal Law Enforcement Academy in Silva, North Carolina. From there she was hired at Cape Padres National Seashore as seasonal law enforcement park rangers with the National Park Service. She fell in love with the job and ended up working for the Park Service for over a decade. 

The opportunity to work in national parks like Zion, Yosemite, and the Grand Canyon, had Andrea face the thin line between natural beauty and danger. She witnessed the harsh reality of nature and the risks that came with her role. Her experiences were not just about enforcing laws but also dealing with injuries, deaths, and missing persons. These intense experiences inspired Andrea to give voice to the heroic efforts of park rangers.

After years of serving as a park ranger, Andrea found herself drawn to the unanswered mysteries of missing hikers. The uncanny disappearances of three hikers on the Pacific Crest Trail piqued her interest. Using investigative skills honed over the years, she offered her expertise pro bono to the grieving families. Andrea’s experiences as a ranger proved invaluable. The resilience, people skills, and problem-solving abilities she gained were put to use in unexpected ways, proving the versatility and value of her background.

As a park ranger, she won several awards for her work as a criminal investigator and she implemented the "Heat Kills. Hike Smart" public education program credited with preventing heat-related deaths at the Grand Canyon—a program that continues to save lives today. 

Andrea is equally passionate about using her influence to raise significant discussions around missing hikers and effective search and rescue strategies. Her storytelling seamlessly fuses personal experiences with professional insights. After you listen to this episode, make sure to buy her book Ranger Confidential. It is Andrea's first book that takes you behind the scenes of being a park ranger and shares captivating stories from her time in the National Park Service.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Connect with Andrea

Andrea's Website

Buy the Book Ranger Confidential 

Episode Highlights

00:00:28 - Becoming a Park Ranger

00:01:09 - Career as a Park Ranger

00:03:35 - Investigation as a Park Ranger

00:14:40 - Importance of Empathy for Park Rangers and First Responders

00:15:44 - The Impact of Social Media on Search and Rescue

00:20:34 - Collaboration with Non-Government Entities in Search and Rescue

00:22:21 - The Use of Technology in Search and Rescue

"The exposure that assistant managers have to total park operations is tremendous."

Managing a park isn't a one-person job. It's a combination of efforts from different individuals with the role of the assistant park manager quite significant. Phil Gaines and I explore the hidden challenges and crucial responsibilities they have. An assistant park manager has to understand how that park operates as a business to fully fulfill their role. Join our conversation about the wild world of park management, where the scent of adventure intertwines with the thrill of responsibility. 

In this episode, you will:

• Discover the integral role an assistant park manager plays in maintaining the park's harmony and sustainability
• Realize the significance of establishing a strong relationship between the park manager and assistant manager for optimal park operations
• Uncover the complexities of an assistant park manager's duties and the strategies to navigate these challenges effectively
• Grasp the essence of the assistant park manager's contribution in decision-making and problem-solving scenarios
• Understand the value of the assistant park manager role as a pivotal stepping stone for emerging leaders in the park industry

Being an assistant park manager requires a unique dance, balancing leadership  and needs, from park guests, the frontline, and the higher-ups. If you're interested in pursuing a career in park management, make sure to listen to this episode. It's a great conversation that will highlight the value in the assistant park manager to develop your skills and knowledge. 

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

"Focus on common objectives and goals, you can get to where you want to be without being divisive."

When people first enter the world of park management, they don't expect to be involved in politics. Yet, as time goes on it's not uncommon to find yourself at the center of political discussions on issues like land use and resource management. It is important to focus on governance rather than personal politics. Politics affects everyone in parks, from park rangers to directors.

Parks are deeply intertwined with politics at every level. The higher up in the system, the more one has to understand who they work for. Phil and I have found that it is best to navigate these situations by focusing on the core values of stewardship and service. It is important to stay true to your core values as a park person and have a strong ethical background. Compromise is critical when dealing with people of different ideas. It is also important to not lose sight of the primary responsibility – the preservation of the parks under your care.

As a park ranger, the focus should be on the protection of the property, not personal politics. It is important to build a good reputation and character to be able to influence decisions and advocate for the park's protection. By building strong relationships and a reputation for integrity you will be able to work effectively with politicians, advocating for the best interest of the parks and the people they serve.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

00:00:02 - The Politics of Parks

00:03:30 - Getting Involved in Politics

00:06:09 - Compromise and Common Goals

00:09:40 - Politics in Parks at Different Levels

00:15:02 - Importance of Separating Politics and Governance

00:17:24 - Personal politics vs. governance

00:19:21 - Understanding Director's Role

00:20:27 - Navigating Decisions

00:21:32 - Climate Change

"The customer is rarely right, but they're always the customer."

Phil Gaines joins to discuss the surge in misbehavior among park visitors after the onset of the COVID-19 pandemic. There are a number of factors that could have caused this increase. One is the increase in new visitors who were not familiar with the park's rules and regulations. Like many places, there also seemed to be a lack of customer service focus among staff. Both of those combined creates the inherent difficulty in managing large crowds.

This episode gives great reminders as to the importance of educating visitors about park etiquette. I love Phil's proactive approach to addressing potential issues. What ways are you addressing the concerns with visitor behavior before they have a chance to escalate?

In this episode, we discuss:

• factors behind increased misbehavior in parks during the COVID-19 pandemic.

• the significance of educating visitors about park rules and regulations.

• responsibilities of park leaders in ensuring clean facilities and a positive visitor experience.

• how to embrace a ranger-first mentality and proactive approach to address misbehavior in park settings.

• how to separate personal emotions from work and concentrate on finding solutions

Instead of letting misbehavior among visitors ruin the park experience, take a proactive approach that could change the game for parks everywhere. Take a listen to this episode for ideas on how to take back control of the experience in parks.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

00:02:21 - Increase in Misbehavior in Parks

00:06:08 - Tips for Dealing with Bad Behavior

00:10:25 - Importance of Presence

00:13:08 - Handling Bad Behavior

00:14:43 - Ranger First Mentality

00:16:21 - Advantages of Non-Law Enforcement for Education

00:19:06 - Don't Take It Personal

00:21:19 - Customer Expectations

In this episode of the Park Leaders Show I am joined by Donald Forgione, retired director of Florida state parks. Now I also get to welcome him as the host of the podcast, Tailgate Talks.

Donald's diverse skillset made him a valuable asset among park professionals. As he shared his experiences and knowledge with others, he discovered a common thread among park rangers: they all possessed a deep sense of service and duty. With his podcast, Donald is going to be able to help even more people that are navigating the challenges of park management and the importance of ongoing learning and development.

In this episode, you will:

• Recognize the crucial role of maintenance in effective parks management
• Tackle the difficult task of finding and retaining top-quality seasonal employees
• Appreciate the worth of third-party analysts in fostering productive dialogues
• Discover the wide-ranging skill sets of various park professionals
• Embrace the significance of continually evolving both personally and professionally

The episode provides valuable insights for park management professionals seeking to improve their maintenance and staffing policies. Donald continues to display an unwavering commitment to preserving the beauty of parks and their natural wonders.

If you enjoy this episode, share it with someone else. Then make sure to continue to learn from Donald's curiosity and passion for parks by subscribing to his new podcast, Tailgate Talks. He takes on topics such as partnerships, wildlife management, forestry, and even interviewing techniques, proving that there is always more to learn in the world of park professionals.

Connect with Donald

https://tailgate-talks.com/

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/ 

Episode Highlights

00:00:02 - Introduction,

00:02:19 - Starting a Podcast

00:06:41 - Comparing Beginnings and Practice

00:09:45 - Tailgate Talks

00:11:47 - Park Professionals

00:13:54 - Importance of Maintenance and Third-Party Involvement

00:15:52 - Working with Park People

00:17:05 - Future Episodes of Tailgate Talks

00:18:30 - Feedback and Guest Suggestions

"If you educate and train your employees on the very front end, it makes for so much better summer season."

Spring is here and the parks are already starting to get busy with visitors. That is why it is important that you get your park ready for summer well in advance of their arrival.

Part of taking the time to get the park ready includes making sure all the employees are trained and educated for a busy season. Iif you don't do the little things to prepare, the season could prove to be unmanageable and unfulfilling. Documenting your process and experience each year is critical to future success. The crew this year may not be there next year. How then will you tackle this monumental task of getting the parks ready?

In this episode we talk about why it is important to:

• Implement strategies to prepare parks for the summer season based on past experiences.
• Recognize the significance of proper training and education for park employees to enhance their efficiency.
• Streamline park management by understanding how to document and optimize maintenance processes.
• Discover ways to adapt your park management practices to the reduced downtime in today's fast-paced world.
• Leverage the power of community involvement for the greater cause of park conservation and preservation.
• It can be difficult for park managers to know how to best prepare for the busy season. From outdated strategies to ineffective solutions, there are plenty of things that could make anyone overwhelmed. That is why Phil Gaines is back to share valuable lessons from his experiences to help you create proactive preparation strategies.

"Act, don't react."

Episode Highlights:
00:01:13 - Phil recommends beginning preparation for the summer season at the end of the previous summer by listing what worked and what didn't work.

00:05:53 - Setting the stage for employees to get ready for the summer season includes working on attitude and atmosphere by making sure employees have a positive mindset and are ready to deal with crowds and demands.

00:07:01 - Document all processes and procedures for getting the park ready for the summer, create a list of maintenance items, and check all equipment. Ride along with maintenance staff and park rangers to see what they see and hear what they talk about.

00:09:54 - Writing out the script of what a visitor's experience should be, including driving into the park, going through the welcome station, registering for camping, setting up at the campsite, and other activities. This can help train staff and ensure standards are met.

00:13:35 - Park leaders need to see their park through the eyes of a visitor to manage and exceed their expectations.

00:14:18 - In a post-pandemic world, shoulder seasons have reduced. There is less downtime to catch up and get ready for the season, and preparing for the summer season starts in the spring.

00:15:57 - The week before and after Easter is one of the busiest weeks of the year in South Carolina and other warm weather climates. The grass is green, and people are coming to visit. This is a beautiful time of the year to get out into parks and enjoy the scenery.

00:18:03 - Documenting processes and procedures using technology such as videos and photos can help park rangers remember what to do and train others. It also helps document park history throughout the year and respond to situations better than writing on a yellow legal pad.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the ways parks can manage seasonal staff shortages.

While park careers have their perks, the challenge of filling them is increasing in today’s climate. As Phil explains, recruiters are not only struggling to compete with other industry compensations but also to confirm interest from a remote audience. Since many park positions require onsite involvement, finding the right candidate can be arduous pending qualifications and willingness to relocate.

 What then is the solution? While there’s no one-size, fit-all fix, in theory, scouts must embrace unorthodox means to reach their talent pool. From analytically driven social media job postings to community involvement, park recruiters must be willing to establish relationships from teachers and school children to parents and business leaders.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, Jody welcomes guest Daniel Selmi to discuss the rise of environmental law. Dan is a retired Professor at Loyola Law School and joins the show to discuss his new book, “Dawn at Mineral King Valley”.

A Disney aficionado, Selmi discusses the inspiration behind the book and unpacks Disney’s struggle to build a ski resort in what is now Sequoia National Park. Amidst the legal battle between the Sierra Club and the National Park Service, Selmi discloses little-known facts about the ordeal culminating in a memorable Supreme Court ruling.

Though the Sierra Club’s efforts would ultimately inhibit Disney’s ability to build the resort, with many environment lessons compacted within a single narrative, you’ll find Selmi’s storytelling and commentary compelling as he takes you back in time into a groundbreaking case study.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

On this episode of Park Leaders Show Donald Forgione joins to discuss some of the biggest issues in parks in 2023.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, Lori Modde, Founder & Managing Director of Lorick Management, joins the show discuss the balance of tourism and community development.

As a community and economic development expert with over 25 years of experience, Lori has long been an advocate for national parks in Australia. Having started out as a marketing manager in the tourism industry, Lori’s business, Lorick Management, has worked on campaigns to encourage diversity and health within tourism since the mid 2000’s.

Despite the pandemic, Lori believes the return to normality will require more commercial intentionality to not only motivate park participation but explore the financial benefits of promotion. For more information about Lori’s work, visit her website at https://womenintourism.com.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, co-host, Phil Gaines, returns to discuss public lands with special guest and nationally recognized historian, Clay Jenkinson.

As an expert on Theodore Roosevelt’s life and presidency, Clay unpacks the dynamics surrounding Roosevelt’s exploration and conservation efforts. He also dissects the generational differences concerning the expectations of parks. For instance, when one talks about spiritual significance, Roosevelt’s definition is arguably more sacred than the modern-day interpretations due to how people perceive reverence and what constitutes a rejuvenation of the human spirit. 

Either way, to be a better American, Clay suggests people understand what made this country what it is and advises park leaders to define public lands to include better technology for maximal engagement. While Roosevelt and his peers were compelled to pioneer accessibility, if the current populace is to appreciate iconic landmarks, there must be pathways for them to embrace that accessibility.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss standard awareness in parks.

Based on true stories, Jody and Phil discuss how parks should handle their facilities during financial hardships. Since one of the most important buildings in the park is the bathroom, park rangers must take care of maintenance matters in a timely fashion to retain credibility and morale.

As Phil suggests, dare to ask yourself, ‘What message do I want to send? What standards do I want the public to notice?’ Whatever the answer, if you permit it, you promote it. You may base decisions solely on finances and budget cuts, but if quality control becomes a casualty, all sides lose in the long run.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the life and legacy of Gifford Pinchot. 

As a top 10 influencer on Phil’s park and conservation list, Pinchot, often heralded as the Father of American conservation, left an impressionable legacy on national parks. Not only did he professionalize forest management but established the modern definition of conservation as a “wise use” approach to public land. In his words, stewardship was regarding “the greatest good for the greatest number in the long run.”

A peer of Teddy Roosevelt, Pinchot founded the Society of American Foresters in 1900 to preserve public lands and prevent exploitation. Having served as the first chief of the U.S. Forest Service, Pinchot also tripled the nation's forest reserves using his conservation definition to maintain long-term health of state resources.

Resources 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the importance of operating with a sense of urgency.

While urgency is often discussed as a function of time, as Phil explains, the term for park rangers should be viewed through intentionality. Like business leaders, park rangers should not reduce urgency to deadlines but enhance it through deliberation. More specifically, they must know their goals, be able to define pathways, and make differences within time restraints.

Per Phil’s experiences, operating with a sense of urgency is not about speed but action. Accordingly, if you understand urgency in a healthy way, chances are you’ll be able to move organizations forward and inspire your teams along the way.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of Park Leaders Show Phil Gaines joins me to talk about the changes in the recreation experience over the last few years. With the increase in crowds a ranger is a part of the park experience, possibly now more than ever. 

After a recent trip to Glacier National Park I noticed that there are a lot of people in our parks. It seems that the pandemic awoke something in people that helps them realize parks are where you go to recharge and rejuvenate. 

While many people visit state parks to feel connected to nature, as Phil explains, the park ranger is an integral part of the experience. Like Mickey Mouse at Disney World, the park ranger is more than a friendly face but an icon of park visitation.

Accordingly, as leaders of conservation and preservation, rangers should consider themselves just as much a part of the park landscape as the terrain and wildlife. Although attractions have their place, park leaders should not undermine their role amidst the little things. After all, what rangers say and how they interact with people can go a long way in defining a positive moment for the visitor.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest Victor Bjelajac, Superintendent of California State Parks, joins the show to discuss the best ways to build tribal relationships.

With 14 tribes represented in his district, Victor is passionate about integrating different perspectives and worldviews from diverse backgrounds. Having recently overseen the first tribe operating a visitor center within a state park system, Victor hopes to inspire more parks to build relationships with local tribes and include them in leadership positions.

Granted, this is easier said than done given parks have a history of inadvertently marginalizing tribal voices through ignorance and negligence. Still, through influence and awareness, Victor hopes more park leaders will facilitate a trusting relationship with tribes by listening and engaging them in community events.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss influencers of conservation.

From Theodore Roosevelt, Rachel Carson, Aldo Leopold, Steven Mather, and John Muir to Gifford Pinchot, Henry David Thoreau, Horace Albright, George Hartzog, Bob Stanton, and Fran Mainella. the list of American park heroes is lengthier than we might think.

Still, while the vocations of these individuals cover a wide spectrum, as Phil explains, the common denominator among them is legacy. Despite pursuits ranging from politics and advocacy to liberal arts and poetry, the key objective for these influencers came down to awareness and sustaining momentum and movement together.

As Teddy Roosevelt once said, “There’s no bigger cause in our country today than conservation” - a reality ringing true today as much as it did over a hundred years ago.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff.

While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning personnel to behave within specified parameters; with education, you’re inspiring a team to focus on mission and purpose.

Granted, the difference may seem minor; however, the ramifications from operations and infrastructure to advocacy and retention can be significant.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, special guest Sara Milbourne, Park Ranger at Rocky Gap State Park, joins the show to discuss park leadership.

A Maryland Park Service Ranger and interpreter for almost two decades, Sara has a reputation for management and team building. Having pioneered dog-friendly initiatives and programs such as ‘Healthy Parks, Healthy People', Sara’s passion extends beyond maintenance and preservation into environmental justice and cultural experiences.

As she explains, supporting a team to do meaningful means creating opportunities to connect with marginalized communities. After all, the wonder of states parks should be enjoyed by everyone. Why not train aspiring rangers to spread the word in creative ways?

Resources

 www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the autonomy of state parks.

Back in the 1960s and 1970s, decision-making in state parks was centralized at headquarters resulting in cookie-cutter approaches to management; however, as Phil explains, recent trends have empowered authority at the local level. Since each park is unique, each state park should have the authority to make quick, high-impact decisions.

While headquarters should have a role in influencing outcomes, Phil believes if people on-site at field and regional levels are equipped to facilitate resolutions, state parks will benefit more in the long run.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guests Jonathan and Destry Jarvis, join the show to discuss their book, National Parks Forever: Fifty Years of Fighting and a Case for Independence.

Fusing experience with non-fiction, Jonathan and Destry unpack five decades of political tension involving state parks. Since 1972, conflicting perspectives in the Department of the Interior have hindered the role of the National Park Service. While some have contended the NPS should promote preservation and conservation, others have prioritized the economy, even privatization.

As the book explains, the history of Congress decisions and administration appointees have compromised the NPS’s ability to manage parks. Still, despite clashing opinions regarding park leadership, resources, and protective best practices, hope remains that parks can one day operate with more autonomy and independence.

To purchase the book, check out Amazon: https://www.amazon.com/National-Parks-Forever-Fighting-Independence/dp/0226819086.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss why parks should be financially sufficient. 

While a complex topic in execution, the bottom line for a park’s financial structure is simple: Each state park should be sufficient to maintain operating expenses including maintenance and personnel. As Phil explains, this implies independence in terms of need provision for visitors and staff and controlling the destiny of the park. 

Granted, any state park would benefit from a more business-minded approach to money management. The key for parks, however, is to accomplish this authentically by not sacrificing purpose in the name of business.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss why rangers should commit to their campaign hat.

While dress code is often a subjective topic, for park rangers, the uniform plays a valuable role. While badges have their place, as Phil explains, the campaign hat designates authority and captures an iconic legacy to tourists. If one is a ranger or park leader, it’s critical for visitors to know who they are as they explore and inquire.

As the campaign hat reminds us, an experienced park ranger should not only make their influence recognizable but also enhance the state park experience to diverse audiences.  

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss his final experience at the State Park Leadership School. 

Started by the National Association of Park Directors in 2005, Phil unpacks his role with the school in finding instructors, inspiring attendance, and delivering content. Since each state has different guidelines and regulations, Phil explains why the school is now a two-year program focused on overarching leadership principles and best practices. 

Although Phil’s involvement with the school is officially over, he hopes the strong camaraderie and culture will continue with the school in the years to come.

For more information, visit https://www.stateparks.org/professional-development/state-park-leadership-school/.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, Park Supervisor, Rowdy Perry, joins the show to discuss his love and appreciation for state parks. 

As a former ranger turned supervisor for the Michigan Department of Nature Resources, Rowdy unpacks the attendance rise in his state, the psychological safety parks bring, and how park leaders should perceive their jobs.

Per his experience, while park employees get paid in sunsets, the reason behind the work comes back to people and providing them resources to boost morale and appreciate their part in making the world an environmentally friendly place.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

While intended consequences may seem like a vague term, in the context of environment preservation, this often refers to the calculated controlling of species and habitats to sustain life. In select state parks, the reintroduction of wolves into the wild is a prime example of what’s working. In other areas, the reintegration of turkeys into gaming circles and projects like Passion for Pigeons are also having an impact.

As Ben explains, Revive & Restore hopes to spread conservation awareness to audiences to ensure people understand the factors that benefit near-extinct species and surrounding ecosystems. 

For more information, visit https://reviverestore.org/. 

Resources: 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

A man of many hats, Tim Schurrer talks about the value of humility within a teamwork setting. Per his experiences, corporate success is often defined by a selfless culture where roles are prioritized above the spotlight. By cultivating an environment of validation, team members can derive contentment from their role and encourage others within their arenas of influence. 

While Tim worries about young people wanting to be instant influencers, his message is clear: Stop chasing the spotlight and embrace your role without forsaking what matters.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss new economic trends within park management.

In the wake of the pandemic, park visitors have increased around the country. Yet, while the uptick in retention has been a silver lining, the population boom has led to new opportunities. As more tourists visit state parks, the more demand has taxed its resources.

Accordingly, this has prompted some park rangers to enforce new fees and limits for trail and campground access. As Phil explains, the decision is not based on generating revenue but on managing capacity and sustaining resources. By preserving park property, rangers can take new initiatives in sustaining improved visitor experiences.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, special guest, Michelle Baker, former Director of Disney Institute, and business leader at Disney Cruise Line, joins the show to discuss ways to build a better park culture.

As Michelle explains, the emerging generation of park leaders and visitors have a deep desire to leave a lasting impact. From recreation to labor, the theme among rangers and tourists today is to live and work on purpose. Yet, for some starting out in the industry, the ‘how to’ on improving culture can be arduous when blending past and present ideologies. 

The key, Michelle adds, often comes down to managers prioritizing collaboration in addition to teamwork. While the differences can seem subtle, as long as park personnel integrates top-to-bottom voices within their decision-making process, better work cultures will ultimately ensue.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the proper title for park visitors.

As Phil explains, while there’s a transactional element involving visitors, they aren’t best described as customers or guests due to service intent. Since state and national parks are for the public, the goal for park leaders should be to retain tourists over time as opposed to making money in the moment. Accordingly, one could say the best investments for parks are cyclical due to the value of presence over product. 

In closing, Phil and Jody agree while visitors have a customer orientation, it's far better to note them as visitors than other monikers based on the purpose of services provided to them.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss popular themes and topics from today’s tourists.

Having spoken at several park ranger conferences in recent weeks, Phil notes the common denominators of frequently asked questions. The most common threads? Visitor retention and voluntary compliance.

As Phil explains, while many park fans are curious about increased visitation and staffing struggles, the motivations for these inquiries are similar. With more people searching for morale within their work, the spillover mentality into park visits is changing the landscape of park leadership and management.

The question: How long will these trends continue and what can rangers do about them in the short term?

Resources: 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss popular themes and topics from today’s tourists.

Having spoken at several park ranger conferences in recent weeks, Phil notes the common denominators of frequently asked questions. The most common threads? Visitor retention and voluntary compliance.

As Phil explains, while many park fans are curious about increased visitation and staffing struggles, the motivations for these inquiries are similar. With more people searching for morale within their work, the spillover mentality into park visits is changing the landscape of park leadership and management.

The question: How long will these trends continue and what can rangers do about them in the short term?

Resources: 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns on-site at Zion National Park to discuss the complexities of maintaining large-scale state parks.

From capacity management to resource protection, encouraging tourism and preservation in tandem can be a difficult task. Sprinkle in today’s social issues and the recipe for park leadership can get tricky in a hurry; however, as Phil charges, as long as rangers are committed to perceiving their parks through the eyes of a visitor, they’ll in term become better managers of the experiences they promote.

While infrastructures are essential, these cannot be improved long-term with park leaders dedicated to adding value to local communities. Accordingly, Phil recommends rangers not only engage visitors as they enter but ignite a sense of wonder as they participate.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways leaders can focus on professional growth during this pandemic era.

While personal growth centers on passion, experience, and knowledge base, as Phil explains, the key to professional growth boils down to legacy. Despite competition being a commercial necessity, to mature professionally, one must consider what making a difference looks like. For some, upward mobility is essential to this reality; for others, simply maximizing an opportunity is enough to advance their goals.

Regardless of setting and surroundings, dare to question how you can leave things better than you found them. By doing this, you will ultimately progress down the road of professional development.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest Scott Durham, former superintendent of West Virginia State Parks, joins the show to discuss the origin of the “Ranger First” mantra.

As Durham explains, with park ranger set as a universal term, the “Ranger First” philosophy was established to clarify authoritative influence and promote voluntary compliance. Since its inception, benefits have emerged specifically through community-oriented policing and accountability among rangers and superintendents.

Essentially, the term “Ranger First” is more than a banner but also an umbrella attitude centered on developing healthy park operations and visitor behavior. Durham hopes this approach will continue to integrate ranger visibility into higher education, ingenuity, and compliance at large.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Phil Gaines returns to discuss ways park leaders can focus on personal growth during this pandemic era.

While COVID-19 has altered many park programs, on a personal level, the effects have varied among rangers. Even as visitation rates have increased in recent months, so tends to complacency, especially for leaders accustomed to former rhythms.

Yet, as Phil explains, if you’re an influencer hoping to mature in this season, you must refuse to be easily satisfied. Rather than stick to the predictable routines, dare to see where your passions can take you and explore avenues for learning.

For instance, you may want to seek a mentor who can impart part of their knowledge base and experience. You may want to carve out weekly reading time to discover new content and resources. Whatever plans you set, integrate new pursuits into the places you have become most idle. From there, if you find any to be successful, flex them into daily or weekly practice.   

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Parks Leaders Show, the Ingles family joins in to discuss their passion for state parks.

As road warriors, the Ingles have a fresh perspective on park trends and patterns. With the recent increase in park visitation, De and John note emerging issues in national parks such as overcrowding and conservation communication and provide solutions on what rangers can do in the short term.

Additionally, to help parks in their preservation efforts, the Ingles hope their passion project, Wild Routed, can inspire visitors to appreciate the maintaining of historic landscapes through their unique merchandising.

For more information, please visit their website.

Resources

Website: https://wildrouted.com/

Connect:

www.parkleaders.com

Facebook: https://www.facebook.com/theparkleaders/

Linkedin for De: https://www.linkedin.com/in/cmykgirl    

Linkedin for John:  https://www.linkedin.com/in/johningles

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways park leaders can recalibrate their careers amidst the pandemic.

In this Covid-19 era, customer service has suffered across multiple industries such as national and state parks. Despite new efforts to attract tourists, limited staff, restricted hours, and dwindling attendance have combined to hinder performance across multiple locations.

Yet, as Phil explains in this episode, while disruptions increase during desperate times, so should the adaptive innovations. If organizations want to expand their reach, they must consider new approaches to providing value and service.

Accordingly, in the weeks ahead, Phil and I will break down how we can professionally mature in today's hostile working environment. While the roadmaps may vary, forward progress will come as long we know our goals, celebrate victories, and learn from our mistakes. It's just a matter of time.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways park leaders can recalibrate their careers amidst the pandemic.

In this Covid-19 era, customer service has suffered across multiple industries such as national and state parks. Despite new efforts to attract tourists, limited staff, restricted hours, and dwindling attendance have combined to hinder performance across multiple locations.

Yet, as Phil explains in this episode, while disruptions increase during desperate times, so should the adaptive innovations. If organizations want to expand their reach, they must consider new approaches to providing value and service.

Accordingly, in the weeks ahead, Phil and I will break down how we can professionally mature in today's hostile working environment. While the roadmaps may vary, forward progress will come as long we know our goals, celebrate victories, and learn from our mistakes. It's just a matter of time.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Matthew Luhn joins the show to discuss using Pixar-style storytelling for interpretation.

As discussed in previous interviews, interpreters are some of the best storytellers on the planet. Especially when integrating science, the opportunity to engage park visitors through interactive engagement has never been greater.

According to Matthew, the value of stories, in part, is their ability to tie a critical message to the story itself. For instance, if you want to encourage an audience to be prepared in a certain way, integrating modern-day technology and animation can be a powerful tool to promote questions and inquiry.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the relationship between interpretation and cultural challenges.

In present times, more and more park rangers are having to adapt their language to political correctness. Especially after a year like 2020, to preserve retention, state and national park leaders are reanalyzing how they communicate history to the next generation of visitors.

However, as Phil and I discuss in this episode, interpretation is also affecting the oral history of issues like climate change. The question is: How do park rangers provoke people into deeper thinking without overstepping with a right or left-wing agenda?

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the relationship between interpretation and cultural challenges.

In present times, more and more park rangers are having to adapt their language to political correctness. Especially after a year like 2020, to preserve retention, state and national park leaders are reanalyzing how they communicate history to the next generation of visitors.

However, as Phil and I discuss in this episode, interpretation is also affecting the oral history of issues like climate change. The question is: How do park rangers provoke people into deeper thinking without overstepping with a right or left-wing agenda?

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Kyle Wagner, former Travel Editor for the Denver Post, joins the show to discuss her state and national park endeavors.

A current freelance editor and writer, Kyle explains her heart for exploration and goal to visit every Colorado State Park. With a mission to visit every national park, Kyle hopes her followers can draw inspiration from her favorite landmarks and historic sites.

Kyle also shares her top five Colorado state parks and some of the most embarrassing questions raised by her readers.

Resources:

Twitter: https://twitter.com/kylewagnerworld

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guests, James Ledgerwood, superintendent of Chimney Rock State Park, Mary Yeager Gale, Chairman of the Board for Chimney Rock Management, and Emily Blackwell, Project Manager at Stewart, join the show to discuss access at Chimney Rock State Park.

Known for its renowned elevator access and outcroppings trails, Chimney Rock State Park has seen an evolution of improvement since 2011. While many last decades would struggle to summit its peak, changes to trail quality and access have encouraged new interest and retention alike. Now, whether you are a thrill-seeker, a student, a senior, or disabled, there's a way for you to enjoy some of the best scenic views in North Carolina.

Despite the cost and effort, James, Mary, and Emily are hopeful positive momentum will continue as a new generation of parkgoers discover the spectacles Chimney Rock State Park has to offer. 

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

On this episode of the Park Leaders Show, guest Brad Krey returns to discuss interpretative services and digital access to parks.

As education evolves into a social distance science, the same reality is impacting today’s parks. According to Brad, there’s not only a concern to teach a new generation about natural resources but build influential relationships through technology. In an ideal world, more teachers consider state parks as a platform for natural resource education.

From there, by utilizing blended digital access, a learning technique that builds environmental awareness through distance education, teachers and park rangers alike can engage in meaningful conversation in and outside the classroom.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

President Theodore Roosevelt was a pivotal figure in the early days of the National Park Service. The National Park Service as we know it would not exist without Theodore Roosevelt.

Clay Jenkinson as Theodore Roosevelt

Clay Jenkinson portrays President Roosevelt in this episode of the Park Leaders Show. Clay allows us to step back into time and talk with the 26th President of the United States.

Clay Jenkinson is a humanities scholar, author and social commentator who is considered one of the most entertaining public speakers in the United States. Clay is dedicated to researching the historical characters he portrays and brings history to life. Clay is best known for his portrayal of Thomas Jefferson.

Clay is the creator and host of the nationally syndicated radio program The Thomas Jefferson Hour. Clay is also the author of several books, including The Character of Meriwether Lewis.

In this episode of the Park Leaders Show, Clay is in character as Theodore Roosevelt as we discuss the fight for National Parks, the National Park Service's 100th birthday and what President Roosevelt thinks of Park Rangers.

As the National Park Service prepares to celebrate the Centennial, President Roosevelt encourages us to decide what the essential National Park Service  purpose is, and then bring park use in line to meet that purpose.

When I was a new park ranger, I noticed the Park Manager, Jack Hartt, would carry a camera in his pocket. I saw him take photos of trees, bugs, turkey, park rangers, and even vehicle accidents and vandalism.

Carrying a camera with you makes sense, right? Park rangers spend their days in the most beautiful places. We have the opportunity to take photographs of areas or situations most people never see.

Today, most of us carry a powerful camera right in our pocket. Smartphones have cameras equal in quality to professional cameras just a few years ago. If anyone knows how to use a smartphone to capture incredible moments as photographs,  it is David Molnar.

David Molnar - Celebrity, Music and Advertising photographer

David Molnar is a celebrity, music, and advertising photographer. David is also the author of iPhone Only Photographer. In this book, as well as on his website, David shares tips to taking stunning photographs with a smartphone.

In this episode of the Park Leaders Show, David explains how park rangers can use the phone in their pocket to take amazing photographs and tell the story of the park.

David has also made a generous offer to listeners of the Park Leaders Show. CLICK HERE to get access to three ebooks to help you improve your photography.

If you want to learn more about David Molnar, check out this interview I did with him on the Starve the Doubts podcast.

Would you like some beautiful Park Leaders stickers? You can get those here.

Donald Forgione, Director of Florida State Parks, returns to the Park Leaders Show.

In this episode, we discuss how Florida State Parks connects with communities of color. Director Forgione also talks about how park rangers should be seen as leaders in the community outside of the park.

Florida State Parks is proactive in seeking out up and coming leaders. Once a leader is identified, they are given the opportunity to take on more responsibility to grow.

If you want to support Park Leaders, and show pride in the work you do, Limited Edition Park Leaders stickers are available now. Get yours here.

Donald Forgione began his career as a Park Ranger with Florida State Parks. Over time, Ranger Forgione became Director Forgione.

As Director of Florida State Parks, Donald Forgione considers himself to be a ranger first. In fact, he signs off on email correspondence with "Ranger First" as a reminder to himself, and others, that he approaches his Director responsibilities as a park ranger.

In this episode, Director Forgione shares his journey with Florida State Parks and why having been a ranger helps him perform his duties as Director. He also shares how values move beyond words to become behaviors in a park agency.

Director Forgione explains what the Ranger First concept means to him and how it impacts his job as Director.

Are we leaving out Millennials from the park experience?

I recently read an article in Outside Magazine questioning if the outdoor industry has a Millennial problem.

This article from Outside magazine touches on many issues relevant to parks and recreation. In the Northwest, in particular, recreation can be more about the jacket you wear while hiking than the actual hike itself.

While outdoor clothing companies were racing for more high-tech options, they left out the younger generation. With no regard for Millennials, clothing and gear companies continue to offer high-end, high-priced options.

Are parks making the same mistake? Are we racing to cash in on high priced recreation?

Most park systems are moving toward cabins and expensive RV sites. Millennials do not stay in expensive cabins or drive RVs. So what happens in 10 years when Millennials will be the key demographic for parks?

It doesn’t stop with just cabins and full hookup sites for RVs, I know of at least one situation where a park had a 100% occupancy rate during the summer. As a result, the agency raised the camping fees for that park.

I get it. Parks has to run like a business. But believe me, running like a business is not about making more money this year. Running like a business means to create a WOW experience that excites someone who camps in your park now will come back later in the summer.

And next summer.

And the summer after that.

Eventually, they will bring their kids. Perhaps someday they come back in a big expensive RV. But not today. Not this summer. Not when Millennials are at the prime age to reach them.

And if you don’t get Millennials now, you stand the chance never to get them.

If we don't make parks appealing to millennials now, they will not be visiting parks in 10 years. They have an interest in what Parks has to offer, but we are suggesting there is not a place for them in parks. Our actions suggest we are most welcoming to retirees in large RVs or families that can afford to stay in cabins.

But what are we doing in parks to suggest there is a place for Millennials?

As Tae Kim said in the Outside Magazine article - “If you just get people outside having a good time, Mother Nature takes over. They’re hooked for life.

Have you noticed the National Park Service Find Your Park campaign?

There is a park for everyone, is what the National Park Service wants you to know with the Find Your Park campaign. But don't assume parks are only wilderness or wooded parks. If that were the case, not everyone would find their park.

Many people are finding their park in Washington D. C. in the form of monuments, historic sites, parkways, and even the White House. The National Park Service has a large presence in our nation's capital.

Philip Selleck, Associate Region Director of the National Park Service Capital Region, joins the Park Leaders Show to discuss the urban parks of Washington D.C. Phil will talk about the challenges of operating parks that see a large volume of traffic that experience shorter visits.

Phil also discusses promoting through the ranks of the National Park Service. From seasonal park ranger to chief ranger, Phil offers advice on what it takes to get promoted.

Spencer Cox, Lt. Governor of Utah, joins the Park Leaders Show to talk about the value of state and national parks to the state of Utah.

Utah is fortunate to be home to five national parks, several national monuments and a thriving state parks system. The parks boost the economy and create jobs. Perhaps more importantly, Lt. Governor Cox suggest parks are part of the fabric of the Utah lifestyle.

Lt. Governor Cox also offers insight to how state government view a park system. He talks about funding, maintenance, and how a state determines if their park system is successful. He also discusses privatization of parks

This episode is a valuable look into how a park system fits into priorities and planning from legislatures and the Governors office.

Lt. Governor Cox recently shared pictures and video from a recent vacation to promote outdoor recreation in Utah. You can watch the video here.

Nearly every one of the questions asked to Lt. Governor came not from the host of the Park Leaders Show, but from people in the field who work in a park every day.

Carol Quinn returns to the Park Leaders Show to explain how to hire great people. If you missed the first half of the interview with Carol Quinn, you can find it here.

In this episode, Carol will discuss how to improve your hiring process. Making small changes in the interview process can move you towards hiring high performers.

If you have ever made a bad hire, you understand the long-term impact it can have on your park or organization. Sometimes we don't interview properly. Sometimes we rush a hire because there is so much work to do.

It doesn't have to be this we. We can hire high performers nearly every time.

Also in this episode, we talk about the impact Motivation Based Hiring can have on the culture of an organization.

If you would like to learn more about Carol Quinn, or Motivation Based interviewing, visit HireAuthority.com.

You can also check out Carol's books, Don't Hire Anyone Without Me and Motivation Based Interviewing.

Lee Cockerell has said "Your most important responsibility is to hire and promote the right people for your organization." If that is true, we need to take a hard look at the way we hire people.

Carol Quinn, CEO of Hire Authority, joins the Park Leaders Show to talk about how you can improve your hiring.

Carol has helped many companies, including Disney, hire the right people. In this episode, we talk about what typical interviews look like, and why relying on gut feeling is a mistake.

Carol also gives us an introduction to Motivation Based Interviewing (MBI).

To learn more about MBI, you can find information and free resources on HireAuthority.com. Carol is the author of Motivation Based Interviewing and Don't Hire Anyone Without Me.

This interview with Carol Quinn will give you a headstart in understanding what you can do differently to hire high performers.

Recently, Eric Watilo issues a document to parks in his region of Washington State Parks giving ideas to make sure visitor's have a better experience when they visit parks.

When I saw the information Eric was getting out to people in parks, I knew I had to share it with you. Eric did not create this list for people to read and check a box. This is content meant to be discussed and considered.

Eric joins me on the Park Leaders Show to discuss his list of 12 Steps to Enhance a Visitor Experience.

If you are reading this in email, CLICK HERE to listen to the episode and go in depth with the 12 Steps.

12 Steps to Enhancing a Visitor's Experience

1. Smile – As simple as this may seem, not everyone smiles.
2. Greet Them – Use words to make them feel welcome.
3. In-Person is Priority – Never break off a face-to-face interaction with a visitor to answer the telephone or speak with another employee.
4. W.I.N – W.I.N stands for “What’s Important Now.”
5. Please and Thank You – Say it. Say it often. We all like to hear please and thank you.
6. You’re Welcome – Do not say “No Problem.” Use your manners and say "You're Welcome".
7. Recognize Who You Work For – Every one of us in Parks is a government employee.
8. It Is What You Say – What you say to a park visitor can strongly influence they experience have at the park.
9. Find the Answer and Follow-up – From time to time a visitor will ask you a question you do not have the answer to. Instead of saying “I don’t know” and leaving it there, tell the visitor you do not know but that you will find out and get back to them.
10. Make Time for the Visitor –  I understand in parks it is not always possible to do this, but when you can take the time to show a visitor what they are looking for, you certainly should.
11. “Thank You for Supporting Our Parks” – After every financial transaction you make with a customer, thank the guest for their support.
12. Listen to Park Leaders Podcast – In particular, listen to this episode about customer service with Lee Cockerell.

In addition to Eric Watilo's list, I have added for steps of my own to enhance a visitor's experience.

1. You are putting on a Show Every day – At Disney World employees are called Cast Members because they play a role in the big show they put on every day. You may not be at Disney World, but you are putting on a show every day.
2. Your personal problems don’t matter to the park visitor – I am not saying your personal problems don’t matter. I just want to be clear that your personal problems do not matter to the park visitor. Your issues should not get in the way of delivering top notch service.
3. Wear the Hat – If you are a park ranger you need to wear the iconic flat hat when you interact with park visitors. If park visitors don’t get to see a park ranger often, then seeing you should meet their expectations. And they expect you to wear the flat hat.
4. Serve like it is your mother – Have you ever had a loved one receive wonderful service? How did that make you feel? Your mother is special to you and you want others to treat her that way. This is exactly how you should treat every park visitor.

Music for the Park Leaders Show is provided by Jason Harrod.

Big Bend National Park is one of the most remote parks in the lower 48 states. Allen Etheridge, Chief Ranger at Big Bend, shares the experience of working at such a remote park.

Allen explains the lifestyle of living and working in a remote park. A remote park fosters a tight group who work together and play together. It becomes even more important to involve everyone on the team socially and in work.

Ranger Etheridge also discusses the role of a Chief Ranger. He provides purpose, motivation, and direction to the staff at Big Bend. A Chief Ranger needs to know, understand, and explain the message of the superintendent, as well as bring forth issues of the staff to the superintendent.

We also discuss interviewing and what to look for as you talk to job candidates.

Reading a wide variety of leadership books is important for anyone in a leadership position. Entreleadership by Dave Ramsey is one book Allen Etheridge recommends.

LaJuan Tucker received an introduction to conservation with the Texas Conservation Corps. She started as a crew member and eventually became a staff member.

LaJuan worked directly with young people of color who were interested in college or careers related to conservation. In this interview, LaJuan explains the common questions and concerns young people have about careers in conservation.

LaJuan parlayed her experience with the Conservation Corps to become a park ranger with the city of Austin, Texas. LaJuan credits her time with the Texas Conservation Corps as the catalyst to her becoming a park ranger. Had she not been exposed to conservation, she would not have become a ranger.

With the Austin Parks, LaJuan works on impactful projects such as Wildlife Austin. Austin is doing critical work to protect the Monarch Butterfly.

LaJuan Tucker is a model of the impact and headstart the Conservation Corps and Corps Network can give to young people.

County Parks play a vital role in the grand scheme of parks. A County Park system usually manages parks that range from urban to wilderness. County Parks are often a stepping stone between City Parks and a family making the leap to recreating in State or National Parks.

Mary Ann Bonnell, Visitor Services Supervisor with Jefferson County Open Space

Mary Ann Bonnell has experience in City Parks, State Parks, and non-profit organizations. Mary Ann is proud of her role with Jefferson County Open Space and the quality of life County Parks offer in her Colorado home.

In this episode of the Park Leaders Show, we examine the role of County Parks. Mary Ann also discusses urban wildlife and wildlife education. Through education, urban wildlife can connect people to the bigger natural world.

This week is a short episode to provide updates on what is going on with Park Leaders.

Thank you for the great feedback about the episode with Betty Soskin. It was a delight to interview her, and I am pleased you liked it as well. If you haven't listened to that episode yet, you don't want to miss it.

I have some upcoming trips. Perhaps we can meet up? I will be in Dallas in early August, and Asheville, NC in October. If you live nearby, and would like me to visit your park, get in touch. Or, if you would like to set up a speaking engagement, it would be fantastic to give a presentation about parks for you.

The People of Parks Project is going away soon. If you have not had a chance to lend your voice, you can do so here.

Would you like to be a contributor for Park Leaders? I have two opportunities for you. First, I am going to start including articles on the website. If you would like to contribute an article about parks, get in touch. I could use your help. Second, I want to include stories from Park Rangers other than myself on the Park Leaders Show. If you have a story you would like to share, reach out. Let's get your story on the show.

Have you checked out Creating Disney Magic yet? Creating Disney Magic is a show I do with Lee Cockerell. It is a weekly show about leadership, management, and customer service. There is plenty of value packed into the 15-minute episodes.

This episode of the Park Leaders Show felt like I was talking to history. Betty Soskin is the oldest park ranger in the United States. Betty is 93 years old.

Betty Soskin, Oldest Park Ranger. Photo by NPS

Yes, that is impressive. But even more impressive is Betty did not become a park ranger until she was 85 years old. Talking with Betty, I got the feeling she did not necessarily become a park ranger, she became part of the narrative of Rosie the Riveter National Historic Park, and that involved wearing a park ranger uniform.

"Whatever I do, they call rangering. But I would be doing it anyway because it is the only thing I know."

Betty Soskin first collected national attention when she was furloughed during the government shutdown. When asked what the government should do to end the shutdown, Betty replied, "I am not wise enough to tell them what to do, except to get out of my way."

The government shutdown was an obstacle to Betty's telling her story and getting important work done. Betty tackles each day with a sense of urgency rarely seen in people decades younger than her.

Betty's story is an American story that can be told by no one else I have ever met. Her message, her life, and her contribution to the National Park Service is a story you don't want to miss. This episode goes much deeper than parks. We talk about history, wisdom, and diversity.

5.16.15 - Betty Reid Soskin interviewed on The Today Show (click to watch on YouTube)

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, returns to the Park Leaders Show to talk about how parks can create magic.

Previously, Lee has been on the Park Leaders Show to talk about what parks can learn from Disney and nine customer service rules.

Since the last time Lee joined us, he has published a new podcast, Creating Disney Magic. Creating Disney Magic is a short, weekly podcast focused on leadership, management and customer service.

You can find Creating Disney Magic on iTunes, Stitcher Radio, TuneIn Radio, Spreaker, or on Lee's Website.

Lee also discussed his new book, Time Management Magic. This book will transform the way you approach time management and help you move from surviving to thriving.

Lee also tells us how parks can create magic. He offers advice on how parks can communicate through the entire organization, focus on customers, and deliver a great experience for employees and visitors.

Parks can get more done with a better attitude. Better productivity can equal getting 20% more staff in parks. Don't underestimate how much better you can be.

You can create magic too.

When I was a park ranger, the former director of our agency used to preach the concept of the well-rounded ranger.  I believe his message was that our agency needed to train rangers for more than law enforcement. He wanted us to think in terms of service, and not enforcement.

If focusing on service is what he meant, he was correct. But the concept of a well-rounded park ranger is hurting parks.

Sure, there are people like Tom Betts at Bandelier National Monument who can do everything. Tom is true a well-rounded ranger. But I was not. And chances are that you are not either.

And that is OK.

It is a benefit to your park that you are not well rounded.  Not being well rounded means you are strong in some areas that can be a tremendous help to your park.

It also means you have weaknesses. There are some things you are not good at. That is OK.

In fact, a good park manager knows how to consider the strengths and weaknesses to assemble a great team.

Now, I expect park rangers to know enough to solve problems and get things done. But often, that does not mean the individual ranger needs to know how to do the actual work. The ranger needs to be able to recognize there is a problem and begin the process to solve the problem.

The idea of a well-rounded ranger, taken too literal or too serious, creates an environment that focuses on weaknesses and hampers strengths. Let me give you an example. Auto maintenance is a weakness of mine. In fact, I have no interest in it at all.

At one point in my career, I worked for a supervisor who felt park rangers who felt all rangers should complete the same tasks. Each ranger was responsible for doing the same tasks the same amount of times. This took people away from doing what they were strongest at to improve in areas where they were the weakest.

I get the desire to have everyone on the team contribute to all areas of the operation, which would be why you may want well-rounded rangers. But it just doesn’t work.

The well-rounded ranger concept forces everyone to spend an inappropriate amount of time improving their weaknesses. Great teams set people up to build on their strengths. Great leaders know this and assemble teams with strengths in mind.

If taken too far, the well-rounded ranger concept is like having every member of a baseball team spend too innings at each position during a game. In that case, you get an outfielder spending time practicing to throw a fastball rather than perfecting his craft if catching fly balls.

In the wonderful book Business Brilliant, author Lewis Schiff examines the traits of self-made millionaires. Lewis Schiff tells us –

A Gallup poll found the 87% of working Americans felt that finding your weaknesses and fixing them is the best way to achieve outstanding performance. Sixty-one percent of workers say they need to focus on their weaknesses because that's where they feel they have the most room for growth. In follow-up interviews, they said that improving weak areas makes them feel more responsible more well-rounded and less vulnerable to embarrassment and risk of failure. They feel conscientious about working with their weaknesses, and hope that the practice will shield them from future reproach and failure. Meanwhile, self-made millionaires are spending each day avoiding their weaknesses in order to stay focused on their strengths where distinction, fulfillment, and profits are found. Hour by hour, day by day the workers from this survey protect themselves by becoming more well-rounded and ordinary while the millionaires enrich themselves by becoming more specialized and extraordinary.

That information from Business Brilliant may work for a self-made millionaire, but you may be wondering how it applies to you and parks. Consider this. When you promote the strengths of your team, it allows you to fill holes on your team with someone who is strong in the areas you need the most.

So a well-rounded ranger needs to be looked at in a different way. A well-rounded ranger is someone confident in her strengths. A well-rounded ranger can realize there is a problem and knows how to solve it, likely with the assistance of other people. A well-rounded ranger does not ignore things they do not like in favor of what they do like. A well-rounded ranger understands when and how to step up to help a teammate.

But the well-rounded ranger, the ranger who can do everything, that well-rounded ranger is a myth.

To me, it is a choice to be well-rounded and ordinary or specialized and extraordinary.

What do you think of the concept of a well rounded ranger?

Great Smoky Mountains National Park is the most popular National Park in the United States. People come from all over the eastern half of the country to visit the Smoky Mountains and drive visitation higher than park service icons such as Yellowstone or the Grand Canyon. The key to operating Great Smoky Mountains is not necessarily the visitors who come from other places, the key is connecting to the community.

Cassius Cash, Superintendent of Great Smokey Mountain National Park

The importance of connecting a park to the local community is exactly why Cassius Cash is the perfect fit for Park Superintendent. New to his role at Great Smoky Mountains, Cassius brings his concept of Listen - Learn - Build and is intent on connecting to the local community.

Cassius come to Great Smoky Mountains from Boston, where he served as the Superintendent as Boston National Historic Park and Boston African American National Historic Site. In Boston, Cassius used stories to rebrand the park and built impactful connections in the community. Superintendent Cash also took a deeper look into the historic stories most people know to find additional stories that include more people.

Finding more inclusive stories is a key to building more interest and support in our parks and Cassius Cash is a model of how to put those stories to work. Inclusive stories connect parks to people of different backgrounds, interests, and geographies.

Superintendent Cash understands it does not matter if he is in an urban Boston park or park in the Appalachian mountains, connecting to the community and including everyone is the key to a thriving park.

I am on a mission to get parks to start podcasting. Podcasting is a way parks can serve visitors in a new and unique way. To explore the idea of podcasting in parks, I went straight to one of the best podcasters around.

Jeff Brown is the host of the Read to Lead podcast. Read to Lead is recognized as one of the best-produced podcasts. Not only does Jeff Brown have the best voice in podcasting, he is a true professional. Jeff spent 26 years in the radio business and now brings his experience for training radio talent to helping people develop quality podcasts.

In this episode, Jeff coaches us through having a professional on-air presence and how to create a quality show. Jeff also discusses how parks can use podcasts to serve park visitors.

Podcasting holds so much potential for parks to connect to visitors in a manner not available in any other way. Consider what this could mean for your park. You can provide interpretation to more people. You can build a loyal following of people waiting for new content by sharing stories, history, and park information. You can even set up guided tours along popular trails or roads.

You can put a park ranger in the pocket of every park visitor.

Podcasts, or audio content, can even be used to distribute information to all employees, no matter how spread out or far away they may be. Audio content can allow leaders to reach every person on the team, individually, with the same message.

If you want to talk about creating podcasts for your park, please get in touch.

Jeff Brown recommends the following books:

Linchpin by Seth Godin

Die Empty by Todd Henry

Multipliers by Liz Wiseman

You can find Jeff Brown on Twitter or Facebook or his home on the web, Read to Lead.

Amanda Llanes returns to the Park Leaders Show to talk about her first season as a seasonal law enforcement ranger with the National Park Service. At the time of her first interview, Amanda was a cadet in the law enforcement academy. Now, she has been a seasonal ranger for one year.

Amanda talks about her experience, what she looks forward to in her next seasonal assignment and her career ambitions. This interview with Amanda is the second part of a look at seasonal park rangers with the National Park Service. You can listen to the first episode here.

If you enjoy the Park Leaders Show, would you consider leaving a review on iTunes? You can find the show here.

On the Park Leaders Show, I often talk to leaders in the National Park Service. Chief Interpreters, Chief Rangers and Park Superintendents have all been guests on the show.

The one thing they all have in common is they all started as seasonal park rangers.

That means the future leaders of the National Park Service are seasonal rangers right now.

Kaitlyn Kunce, Seasonal Park Ranger with the National Park Service

In this episode of the Park Leaders Show, I talk with Kaitlyn Kunce, and we take a look at the life of a seasonal park ranger.

At the time of our interview, Kaitlyn is a seasonal park ranger at Mesa Verde National Park. Soon, she will be moving to a seasonal assignment at Yellowstone National Park. Moving often and applying for jobs every few months is one of the challenges seasonal park rangers.

The goal of most seasonal park rangers is to get a permanent position with the National Park Service. Competition for permanent positions can be tough, and seasonal rangers look for ways to learn new skills and build their resume.

Kaitlyn writes about her experience as a ranger on her blog, Twitter and Facebook.

The music for the Park Leaders Show is the creation of Jason Harrod. You can find out more about him here.

If you have listened to the Park Leaders Show for a while, you know Jack Hartt was a mentor of mine while I was a park ranger. It was my conversations with Jack early in my career which led me to believe that you would enjoy hearing similar conversations with leaders from all over the country.

Talking with people from parks is important, but if we are really going to change the landscape of leadership in parks and recreation, we need to step outside of parks too. In this episode, we reach outside the world of parks again and talk with Ray Edwards. Not only is Ray a successful entrepreneur, but he is also a strong supporter of parks.

Just like Jack Hartt taught me so much about the business of parks, Ray Edwards has taught me about the business of business. I am so much better at what I do because of Ray Edwards.

Ray explains what park systems, individual parks, or park employees can do to foster an entrepreneurial spirit.

Ray is the host of The Ray Edwards Show and author of Writing Riches.

Ray recommends Work the System by Sam Carpenter to learn more about implementing systems.

After publishing an episode of the Park Leaders Show every week for 52 weeks, the microphone gets turned around. Jared Easley, host of Starve the Doubts, interviews Jody Maberry, the host of the Park Leaders Show.

The usual host of the show answers questions about his career and what Park Leaders is all about..

Jared Easley helped Park Leaders get started by helping the host get started in podcasting. He was the obvious choice to be a guest host of this special episode of the Park Leaders Show.

You can subscribe to the Park Leaders Show on iTunes and Stitcher Radio.

For several summers, with the help of a group of tremendous volunteers, I ran a summer concert series at a park I worked at. We delighted park visitors with between six and nine concerts each summer. Concerts are a great way to bring new visitors to the park, provide more to regular visitors, and bridge a connection between the park and the community.
Hosting the concert series, I got to meet many great musicians. Often, they would eat dinner with my family and spend the night at our house. One musician, Dana Lyons, caught my attention because of his devotion to parks and wild places.

Dana Lyons is best known for his song Cows With Guns, but his heart is found in songs with a message.

In this episode of the Park Leaders Show, Dana and I talk about how to put on a great concert in a park, but we also go much deeper than that.

The song, Cows with Guns, was so popular, Dana is still best know today for the song. But it is a small piece of a large, beautiful body of work. How do you handle yourself, and your career, when you one large accomplishment can cast a shadow over your other work?

We also talk about the removal of the Elwa Dam and the wonderful performing artists, Cabiri.

Jack Hartt is deliberate about the experience people have at Deception Pass State Park. He feels a park experience should feel "Park-Like".

Most parks have trees and trails, but it is the experience of the park that brings people back year after year.

In this episode of the Park Leaders Show, Jack Hartt verbally walks us through a park and, area by area, explains what it takes to make a park look and feel like a park.

Whether it is park entrance, restrooms, or park signs, Jack Hartt explains how parks that care can deliver an experience to delight park visitors.

Jack Hartt is now on Twitter. Visit him here and say Hello.

To learn more about Jack Hartt's background, listen to episode 6 of the Park Leaders Show.

Jack is the author of five books, including A Day in the Park with Ranger Jack.

Jeff Goins returns to the Park Leaders Show to discuss his new book, The Art of Work.

The Art of Work is a proven path to discovering what you were meant to do. It is about finding your calling and being who you were meant to be.

The book is wonderful. In my opinion, the best work Jeff Goins has done so far. But I admit, I have a personal connection to this book.

I was fortunate enough to have my story, the story of becoming a park ranger and then walking away to something else, is part of this book.

In this interview, Jeff and I talk about how the story of a park ranger fit into the bigger story of a book about finding your calling. On the surface, you may think a story about becoming a park ranger is about finding a dream job and a calling.

It is bigger than that. Being a park ranger is piece of a full life that led me towards work I was meant to do, including Park Leaders. The story is told beautifully by Jeff Goins and I want you to read it.

Believe me, this is a great book. You don't want to miss the offer for a free copy of the Art of Work. You can get it here.

The first time Jeff Goins was a guest on the Park Leaders Show, I told him that I knew a park would step up and make him a honorary Junior Ranger. So far, no park has come forward to do it. Who can help? Please reach out and let's make Jeff Goins an honorary Junior Ranger.

If you like what you hear from Jeff, you might enjoy his podcast, The Portfolio Life. You can also find Jeff on Twitter and Facebook.

As a young leader, one of the best ways to build yourself is to learn from established leaders. Someone has already made the mistakes you are going to make, wrestled with the decisions you struggle with, and found the success you are looking for.

Bob Krumenaker is one of those established leaders you should get to know.  Bob has over 30 years with the National Park Service and currently serves as the Superintendent of Apostle Islands National Lakeshore.

In this episode of the Park Leaders Show, Bob shares his path through the National Park Service and many of the lessons he has learned.

Bob is one of the key members of the Association of National Park Rangers working on the 2016 World Ranger Congress, which will be in Estes Park, Colorado.

Bob recently served a temporary assignment as the superintendent of Everglades National Park. He shares the challenges and opportunity of leaving your home park to serve at a different park on a temporary assignment. Temporary assignments can be a tremendous opportunity for learning and experience.

If you are in the first half of your career, the advice from Bob Krumenaker can help you adjust and consider how to approach your career.

Check here for more information about the World Ranger Congress.

Outdoor recreation is not immune from the growing trend of technology. Facebook, Twitter, and Instagram are all a part of recreation for many people.

A new digital platform, Campstake, is focusing on the digital side of recreation. Brandon Painter, co-founder of Campstake, joins the Park Leaders Show to talk about how the digital side of outdoor recreation can benefit parks.

If you are reading this in email, CLICK HERE to listen to this episode.

The team at Campstake hosts one of the fastest growing Twitter Chats focused on outdoor recreation. #CampChat takes place every Tuesday at 9 PM EST.

You can find out more about Campstake on their website, or by  visiting them on Twitter or Facebook. You can also contact Brandon Painter directly at brandon (at) campstake.com.

If you have ever worked a night shift in a park, you have experienced the beauty of night sky. Away from lights, campfires, and digital screens, a night sky is one of the true wonders of many parks.

Not many people get to experience a truly wondrous night sky, but Chad Moore looks at night skies for a living. Chad is the Program Manager for the National Park Service Night Sky Team.

Even if you are not with the National Park Service, the work of the Night Sky Team has great value for your park. Parks have an opportunity, perhaps even an obligation, to protect night skies.

Chad and I will talk about his work with night skies, why the National Park Service has a night sky team, and how individual parks can improve their night skies.

After talking with Chad I considered what have been my most memorable night skies. The two that come to mind are the overwhelming stars at Natural Bridges in Utah. With so many stars, a night sky is anything but dark. I also thought about the first time I saw the northern lights on a camping trip in north central Oregon. And finally, I recall a surprising encounter with nocturnal wildlife. Walking to an outhouse at night while camping at Canyonlands National Park I turned on my headlamp and found a kangaroo rat bouncing right in front of me.

Where was your most memorable night sky? Let’s talk about it. Reach out on Twitter or Facebook, comment on the website or send an email and let me know your night sky story.

Chad Moore preparing for a night sky

If you are interested in night skies, you may enjoy the book The End of Night by Paul Bogard.

You can find the Colorado Plateau Dark Sky Cooperative on Facebook.

You can discover great articles about night skies here.

A common theme from the People of Parks Project has been a frustration with communication between leadership, admin staff, and staff in the field. When I hear the same thing come up often I know we need to lean into it a little bit more.

I know this isn't a problem I could properly address on my own, so I called in the help of some friends. Joining me for a special panel discussion episode of the Park Leaders Show are: Ray Bivens- Director of Delaware State Parks, Eric Watilo- Region Manager with Washington State Parks, and Sarah Milbourne-  Park Manager with Maryland State Parks.

Each member of this panel was selected to give the panel three layers of park management to offer insight on how to improve communication. Ray, Eric, and Sarah have also been previous guests on the Park Leaders Show, so I understood they would each offer valuable ideas for you and your park.

You can help shape future episodes of the Park Leaders Show by participating in the People of Parks Project. By answering a couple of short questions, you can help me understand what subjects will be most valuable to offer on the Park Leaders Show.

When I was young my father always had pigeons as pets. I spent plenty of time around his feathered friends. Perhaps that is where my interest in the passenger pigeon came from.

I used to imagine what it must have been like to see the sky go dark when a flock of passenger pigeons flew overhead. When I saw Ben Novak's TEDx Talk about bringing the passenger pigeon back from extinction, I know I had to talk to him.

Ben Novak grew up exploring Theodore Roosevelt National Park. The connection he made with the park when he was young led to his current work to revive the passenger pigeon.

Ben's story is a wonderful story about building a connection to parks. By exploring his favorite National Park he fell in love with what was around him. Consider the impact it may have twenty years from now when you help a kid connect to the park.

Perhaps my favorite thing about Ben is that he chose himself to do this work. He raised his hand and declared he would be the one to devote his life to bringing a beautiful bird back to our parks and forests. Most people who do great work do not wait to be picked. They just stand up and do the work.

If you are interested in Ben's work you can find out more at Revive and Restore and follow The Great Comeback on Facebook.

How to Bring Passenger Pigeons All the Way Back: Ben Novak at TEDxDeExtinction (click to watch on YouTube)

Jeff Goins has made his living with the support of a tribe.  The loyal following to his popular blog led to a successful self published book, You Are a Writer.

Now, Jeff is make a living as a writer. His success has come from building a tribe. Jeff even teaches other writers how to build a tribe in his course Tribe Writers.

Jeff Goins joins the Park Leaders Show to discuss how a park can use the tribe concept to build a following of supporters. The idea of a tribe is essential a conversational way of marketing. It allows supporters of your park to be a part of the park, even when they are not at the park.

Jeff has an unexpected connection to parks. As an 18 year old he had a summer job at a park in Illinois. He shares about his experience working in a park and the lessons he learned that have stuck with him to this day. Through his stories, he highlights how you can turn a simple task like "get me a spade" into a learning opportunity.

You will enjoy these books by Jeff Goins: The In-Between and Wrecked.

If you are interested in becoming a better writer, check out Jeff's course Tribe Writers.

Starting from Scratch: How to Build a Platform with Words, Passion, and People (click to watch on YouTube)

Park Rangers are great storytellers. Sean Smith, former National Park Ranger, used the storytelling gift to write a series of thrillers with a park ranger as the hero.

In this episode of the Park Leaders Show, Sean talks about how his time as a ranger led to writing Unleashing Colter's Hell and Lost Cause. Sean tells us why he wrote these stories, and where the inspiration for the main character came from.

Sean also explains how to transition from being a good story teller to being a good writer.

I would be delighted if more rangers wrote. Whether it be books, or blogs, it would be good to see more rangers writing. I know there are some great ranger books out there, and a few ranger blogs. But we need more.

Although no longer a ranger, Sean is a strong supporter of parks and recently gave a TEDx talk about why we should protect national parks. This Ted talk is how I discovered Sean.

You can connect with Sean on his blog, Twitter, or Facebook

Do you have a favorite park ranger book, or ranger blog? If so, reach out and let me know. I want to discover more rangers who are writers.

Recommended Resources

Sean Smith Books: Unleashing Colter's Hell and Lost Cause

Creating Disney Magic on iTunes and Stitcher Radio.

Tribe Writers - Writing course from Jeff Goins.

Why protect national parks? | Sean Smith | TEDxSpokane (click to watch on YouTube)

Phil Gaines, Director of South Carolina State Parks, returns to the Park Leaders Show to follow up on his first interview.

In this second interview, Phil talks about the Ultimate Outside program. The Ultimate Outsider program turns visitors into insiders by getting them into all 47 State Parks in South Carolina. Phil Gaines knows once people get out to explore parks, they will make a connection. It is through connections that parks remain relevant in the lives of the citizens of the state.

When a citizen has a connection to a park, they will protect it, promote it, and continue to visit.

Phil also offers advice on how to keep your focus and remember why you work in parks, when times are tough or you work with a park manager you do not get along with.

Just like connecting visitors to our parks, you need to reconnect with the reason why you work for parks. Get outside, do more of the parts of the job you love. As Phil says, "If you get paid in sunsets, and you are not taking in those sunsets, you are not getting your full check."

Phil also reminds us that parks were built in hard times and this is when we do our best work.

When I began my career as a park ranger at Riverside State Park, Jack Hartt would often tell me how lucky he was to the park manager. He convinced me Riverside was the best park in Washington State. I believed him. I followed his lead and proclaimed there was not a better park in the state.

Then, Jack became the manager of Deception Pass State Park. He began preaching that Deception Pass was the best park in the state. I almost felt insulted. Riverside was the best park, clearly. And Jack Hartt could no longer be trusted, I thought.

Now, after talking to Phil Gaines, I understand what happened. Phil Gaines is the Director of South Carolina State Parks. Phil believes your park is the most important park.

Phil explains how you become connected to your park by living and working, surrounded by the beauty. You become passionate about what is around you and believe your park is indeed the most important park.

Phil may serve as a Director, but his heart is still in the field. He visits each State Park in South Carolina every year and connects with the staff and visitors.

Phil also discusses the State Parks Leadership School, a cooperative effort of America's State Parks to develop the next generation of leaders.

When you think of City Parks, what comes to mind?

I imagine you don't think of 29,000 acres and 5,000 individual properties in a single City Park System. That is how much property New York city Parks is responsible for.

In an environment that makes me think of skyscrapers and concrete, NYC Parks account for 14% of the city. Managing that much property surrounded by so many people is no easy task.

Sarah Aucoin, Director of Urban Rangers with NYC Parks

Sarah Aucoin is the Director of Urban Rangers for NYC Parks. She is responsible for the team of rangers who patrol and protect the 29,000 acres of parks throughout the city.

In this episode of the Park Leaders Show, Sarah Aucoin discusses how she keeps her team unified with the challenge of having a big team spread out.

Sarah also discusses how NYC Parks connects parks to citizens to foster an interest in nature. Urban parks and green space are important to generate interest in nature that will translate to care for bigger parks. Quite often, a connection to local parks leads to a connection in state and national parks.

Sarah will give you new ideas on how to connect people who don't usually visit parks to build a connection to nature.

You can find the Park Leaders Show on iTunes and Stitcher Radio.

December 2014 marks the 100th anniversary of the death of John Muir. Muir passed away on December 24th, 1914. His last fight was to save the Hetch Hetchy valley. If you are not familiar with John Muir and the Hetch Hetchy Valley, I am going to spoil the story for you. The valley is under water. Flooded behind a dam to create a water reservoir for San Francisco.

The Hetch Hetchy was reported to be as beautiful as Yosemite Valley. When speaking of Hetch Hetchy, John Muir said it was “a grand landscape garden. One of nature’s rarest and most precious mountain temples.”

Now, a century after the death of Jon Muir, the fight for Hetch Hetchy is going to come alive again. Robert Hanna is going to pick up the torch Muir carried to save the valley. Hanna reminds me of the water behind the dam. He is gentle, but can apply so much pressure he can move a mountain.

Robert Hanna has shown once before what can happen when he applies pressure. California was going to solve budget problems by closing 70 state parks. Hanna stepped in and became a key figure in keeping the parks open. Just like water, Hanna can shape an outcome with a constant drip, or an all out flood.

It was Hanna’s work with keeping state parks open that caught my attention. But after talking with him, I know his fight to reclaim Hetch Hetchy is going to be a great story.

In itself, the fight for the valley is a good cause. But now, 100 years after the death of John Muir, the charge is being led by Robert Hanna, who is the great great grandson of John Muir.

Robert Hanna founded a clothing company, Range of Light, based on the principles of John Muir.

As a leader you have a responsibility to continue to get better. There is one area in particular though, where I think you need to improve and you may not have considered it.

If you are a leader, you need to write great email.

Email? Isn’t Park Leaders about parks?

Yes, of course Park Leaders is about parks, but it is also about leadership. And if you are going to be a leader and have an impact, you need to get better at email. In fact, you need to write great email.

Once you write great email, you are going to notice you are getting more done. You are going to notice you are getting better responses to the emails you send. And you are going to notice you do not need to spend as much time with email.

It is easier than you think to write great email. You can write great email by focusing on three areas: Subject Line, Opening Sentence, and White Space.

Subject Line: Consider the subject line as important as a headline for a newspaper. Inboxes get filled up quick. The first thing someone does when they open their email is to scan the subject lines of all the email. You need to use a subject line that gets attention.

I’m not saying use a crazy subject line, like I found a live Muskrat in the Bathtub, unless it is true. Use a subject line that gives useful information to the reader. Don’t use in a generic fill in the blank subject line like “Hey” or “Monday”. If you are sending an email about an upcoming meeting, don’t just make the subject line “Meeting”. Include useful information right in the subject line. An example would be “What you need to know about our 2:30 meeting”. This subject line lets the reader know the information in the email is useful and timely. They will open this email.

Opening Sentence: People skim email. When someone opens your email they quickly browse through it trying to pick out why you sent the email. Are you telling them something they need to know? Are you asking them for something? People want to know right away, so do them a favor and put it right up front.

An email consists of two parts, the Ask and the Information. Or it could be the Response and the Information. Usually, people front load an email with information and stick the Ask at the end. If you are asking something, ask in the first sentence.

By putting the Ask up front, and the information second, the reader will know what to do with the information. If I know what you are asking, I will know if the information is applicable. If I don’t know what you are asking, I will have to reread the email after I find out what you are asking. There could even be times when the information is not needed, or it can be saved to reference at a later time. Even when the information is needed at the time, it is useful to read it in the context of the ask.

White Space: The more white you see in your email, the better. Remember I mentioned people scan email. You know they are going to skim, so make it easier for them. When you include white space, eyes can quickly move from one sentence to the next. Information can be plucked out quickly. It is easier to read and reread email with white space.

Select nearly any article or blogpost on the internet and you will see how the author used white space. I am sure you receive email that has big blob of text. A whole bunch of words in a single paragraph. If you are like me, you move on and save that email for later. Or you never read it. Using white space will help your emails get read.

Work on these three steps, and you will soon be writing great email.

If you are going to be in a leadership position, writing great email is important.

If you apply what you read here show you can write great email. But if you want to go deeper and learn in better detail, with examples and exercises, you will find the Park Leaders Guide to Effective Email to be a tremendous help.

The guide does not only cover the three elements of a great email, but there are also examples of great email and awful email, with a breakdown of what made it great or bad. There is also a section full of tips for great email. There is a section on using email to become more productive. There is a section on using email as a tool for team work. And there is a section about when you should not send an email. Understanding when not to use email could be one of the most important aspects of email.

I promise you will get a lot out of the Park Leaders Guide to Effective Email. You can find out more about the guide here.

Have you heard anyone suggest our country should bring back the Civilian Conservation Corps?

I have. And I agree, it would be a good thing for our country. But the Conservation Corps never went away. It just looks different.

Mary Ellen Sprenkel, President and CEO of The Corps Network, joins the Park Leaders Show to discuss the work of the Corps Programs. The Corps Network is the national voice and advocate for the Corps Programs across the country.

In this episode, Mary Ellen explains the important work done by Corps Programs and the impact they have on youth. She also discusses the benefit of the projects done by the Corps.

The Corps Network is the tie that holds the Corps Programs together from all the states together. The organization provides training, communication, and centralized leadership. They also offer an annual conference in Washington D.C. You can learn more about the conference here.

If you are interested in the work of the original Civilian Conservation Corps, former Park Leaders Show guest, Jack Hart, wrote a book about the CCC in Washington State. Two Hands and a Shovel examines how the CCC built Deception Pass State Park.