Today, on the ‘Park Leaders Show’, Phil Gaines returns to discuss new takes on the park visitor experience.

Per recent travels, Phil unpacks some lessons learned having toured local parks as a visitor. One principle he stresses is good leaders view the park experience through the eyes of the visitor. To facilitate a positive environment, a park ranger would best serve tourists working through their lens as opposed to a checklist. Likewise, the ranger would allow staff to contribute feedback on how systems can improve.

Additionally, Phil suggests a litmus test in the sense every park ranger should invite their families and friends to visit their parks. The goal, he says, is to mature perspective before revising processes and programs. If park rangers can learn through their loved ones, the takeaways are more likely to be applied to the customer’s advantage.

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www.parkleaders.com

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Phil Gains is back with me and today’s episode is the first in a series on interviewing to be a park ranger. This topic was suggested five years ago by Cassidy, a new ranger, and it is a loaded topic. We are unpacking Cassidy’s experience, as well as sharing our own experience as leaders in the Parks system.

We explore seven topics today; information that will be valuable no matter where you are on your journey as a park’s employee. We dig into the importance of being adaptable, having a degree or a military background, and how every day is an interview, to name a few.

Every day is an opportunity to be preparing yourself for the future. How you dress, conduct yourself and invest in learning and understanding a potential position will make a difference and set you apart from others who think a 45-minute interview is the lynchpin of their future.

Connect with Jody:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Questions for future episodes? Email: jody@parkleaders.com

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