Park Leaders Show

 "A good new part director has a vision. And and if you want to make a difference and leave your mark, you have to have vision of where you want to take your agency in the next year, in the next 3 years, and in the next 5 years."

Key Moments

06:53 Recognize the need to act as leader.

11:39 Watch what you say, people are listening.

13:38 Build on core values, ethics, and vision.

18:28 New directors often overwhelmed, need readiness training.

21:35 Stay close to service, vision, motivate.

25:38 Seek smarter team members for success.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

The Role of a Park Director

Successful leaders have a clear vision and understand the impact of communication. in order to drive it forward. Phil Gaines returns for a great conversation on the role of a park director, though anyone in a leadership role can benefit from what we discussed. When someone has a vision, it will only come to fruition if they make decisions with confidence to empower their team while staying close to your point of service

3 key takeaways from our conversation:

  1. Vision and Communication: Successful leaders have a vision and can effectively communicate it to their team. This sets the path for the team's success and establishes a sense of urgency.
  2. Empowerment: Effective leaders must empower their team members with the knowledge and tools needed for success and be ready to support them as they work toward achieving the shared vision.
  3. Accountability and Decision Making: Leaders need to be okay with being held accountable and must be willing to make tough decisions. They should be focused on moving the team forward strategically and not recklessly, with a strong sense of urgency.

This episode gives a great perspective on the intricacies of leading a park, while also offering valuable wisdom for leadership roles in various organizational settings. This episode is a must listen, whether you aim to rise to the position of a Park Director, or aspire to grow in your current leadership position. 

Direct download: Ep_293_-_The_Role_of_a_Park_Director.mp3
Category:Podcast -- posted at: 1:00am PDT

“Go sit on a rock in your favorite spot somewhere and do a very serious self-assessment. What am I good at? What am I not good at? What do I like to do? What do I don't like to do? And if you don't want to be out there in the lead, if you don't want to be out there taking some risk, if you don't want to get up in front of audiences, don't put yourself in that position."

Key Moments

01:45 Starting a Career in Parks and Recreation

06:37 Ranger Experience in Yosemite

10:31 Toxic Work Environments

13:57 Conservation Efforts in Protected Areas

14:45 Environmental Protection by National Park Service Personnel

19:01 Leadership Accountability and Self-Assessment

25:35 Importance of Reputation in Career Success

Walt's Presentations on YouTube

A History of America's Public Lands | Texas Parks and Wildlife Education Channel

History of US Public Lands Canyonlands Natural History Association

Conversation on Public Lands with Walt Dabney | Coalition to Protect America's Nation

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 Leadership is a Choice

As a park leader it is necessary to be willing to take risks and make difficult decisions. One person that is no stranger to that is Walt Dabney, retired director of Texas State Parks. Walt has left a mark on the parks and conservation landscape, making him quite a legend in the industry.

During our conversation Walt shares stories from his extraordinary career. From his deep-rooted connection to the outdoors in Texas, to his unexpected journey through the National Park Service and his pivotal role in challenging decisions that would impact the future of our public lands. He even took on the military to stand up to mining interests. Walt's unwavering commitment to safeguarding our parks serves as a powerful lesson in resilience, determination, and the true meaning of leadership.

This episode explores:

- The bold moves and pivotal decisions that shaped Walt's career

- The importance of taking a stand and putting yourself at risk for what you believe in

- Key strategies for effective leadership, including decision-making, self-assessment, and fostering respect and trust

Being a leader means balancing approachability with managerial authority. Leaders should be ready to embrace bold moves. Throughout Walt’s career, he had to make bold decisions, take on challenging assignments, and stands up for what he believes in. It is also important to recognize when the role you’re in isn’t what you thought you wanted or turns out to not allow you to do the things you are good at. Even if you don't enjoy your current role, be diligent, supportive, and efficient in your work, as this will impact your reputation and future career opportunities.

This episode is full of valuable lessons from Walt's experiences and leadership philosophy. It is a must listen for park leaders and enthusiasts. There is no doubt you’ll want to hear more, so many sure you keep an eye out for the documentary, "History of America's Public Lands.” This documentary will further expand your knowledge of the history and relevance of public lands in the United States.

 

Direct download: Ep_292_-_Leadership_is_a_Choice_Walt_Dabney.mp3
Category:Podcast -- posted at: 1:00am PDT

“People can't fall in love with your park if they're lost."

Key Moments

03:49 Law enforcement rangers use interpretation to influence.

07:05 Expanding park interpretive products for diverse experiences.

09:56 Framework for visitor experience in parks and its application across different contexts.

13:53 Problem-solving strategies for adaptation.

19:08 ROI of interpretive programs for park rangers.

21:54 The challenges of parks to increase diversity amid visitor influx.

23:14 Diversity and inclusion in State Parks for better representation.

Connect with Ky

The Visitor Experience website

Ky Harkey on LinkedIn

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Finding the Return on Investment in Interpretation

Interpretation plays a vital role in attracting, entertaining, and educating diverse users. One person with a lot of experience in this area is Ky Harkey, former director of interpretation for Texas State Parks and now founder of The Visitor Experience. His expertise in interpretation and visitor experience helps park leaders improve the relevance and inclusivity of their programs and services. During our conversation Ky shares some of the ways we can enhance the visitor experience, increase diversity in visitorship, and create a more engaging and impactful park environment for everyone.

Key Takeaways from this conversation:

  • Interpretation & Business: The concept of "entrepreneurial park rangers" reflects the need for the park industry to approach management and services as a business. This will help them effectively solve the challenges and drive impact.
  • Stewardship Staircase: The framework of the "staircase of the visitor experience" encompasses the 5 core services along the Staircase to Stewardship. It provides a strategic way to guide visitors towards stewardship and reflects the diversity of the communities the parks serve.
  • Diversity in Visitorship: Interpretation plays a vital role in attracting and engaging diverse users by sharing under-told stories of natural and cultural history, providing relevance, and fostering connections leading to moments of impact.

Make sure you listen to the full episode to gain insights into the visitor experience and the influence of interpretation in shaping the future of parks. To learn more about Ky’s work and get access to a self-assessment tool to evaluate your visitor services, visit thevisitorexperience.org. Consider ways you can embrace the transformative power of interpretation and entrepreneurial innovation to grow the experiences that have a positive impact of parks and conservation.

Direct download: Ep_291_-_Finding_the_Return_on_Investment_in_Interpretation_Ky_Harkey.mp3
Category:Podcast -- posted at: 1:00am PDT

"Part of the narrative that we find ourselves in is talking about creating areas that are protected for people, not from people."

Key Moments

02:57 Conservation and Community Participation

05:29 Rethinking Conservation Strategies

14:57 Conservation Training in Latin America

17:22 International Conservation Collaboration

22:05 Importance of Nature on Human Health

23:54 Global Tourism Program Facilitates Cross-Cultural Exchange and Learning.

27:13 Global Conservation Efforts

Connect with Ryan

LinkedIn Ryan Finchum

Warner College of Natural Resources

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Managing Protected Areas

Ryan Finchum is the co-director of the Center For Protected Area Management at Colorado State University and a seasoned expert working with the US Forest Service international programs. He joins for a conversation diving deep into the world of protected areas. We explore the crucial decisions that shape our national parks and conservation efforts, and how past mistakes can light the way for future success. From missteps like feeding bears in dumps to the construction dilemmas faced by park roads. Ryan shares some of the vital lessons learned and the international collaborations that aim to bolster our global stewardship efforts.

Key Takeaways:

  • Lessons From History and Colleagues: Understanding the mistakes of the past, and the knowledge exchange on a global scale, is vital for forward movement in protected area management.
  • Career Opportunities in Conservation: Ryan underscores the multitudinous pathways for careers within protected land spaces - an inspirational note for the upcoming generation of conservationists to think beyond traditional roles.
  • Community Inclusion & Support: The core of Ryan's message lies in creating inclusive protected areas for and by the community, emphasizing that their successful management hinges on community involvement and support.

Don't miss this conversation on the nuances of managing protected areas, ranger training, sustainability. It's not just about protecting land, but also about nurturing relationships with those who inhabit it.

Direct download: Ep_290_-_Managing_Protected_Areas_Ryan_Finchum.mp3
Category:Podcast -- posted at: 1:00am PDT

"If you're going to be really good at it, you're passionate about it. You believe that you're doing something that's bigger than just collecting a paycheck."

Key Moments

02:05 Inspiration for a Career in Park Rangers

06:13 Evolving Qualifications for Park Rangers

08:39 The Importance of Passion in Career Choices

21:38 Evolution of Park Rangers and Park Management

31:44 Job Application Strategies and Power of Networking

45:11 The Importance of Work-Life Balance in the Great Outdoors

47:54 Unexpected Challenges of Environmental Awareness

53:28 College Involvement, Professional Associations, and the Future of Park Rangers

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Answering Questions About Being a Park Ranger

Being a park ranger is about more than just trees and trails. Phil Gaines and I both believe it is about the people you meet and the relationships you nurture in this close-knit community. There is never a dull moment when park rangers come together to swap tales from the trails. And while there is certainly a share of wildlife encounters and serene sunsets, there’s so much more to the job. That is why we decided to take the time to dig deeper into the park ranger experience.

Networking is essential even in the most remote locations. It's like linking trails with people. Networking is a natural pathway to opportunity. By connecting with a friend I found myself being introdced to the National Park Service director. These are the connections that turn park-goers into park stewards, proving it's not just the trees that stand tall together; it's us rangers too.

Sure, being a ranger means living the park life (literally), but that doesn't mean personal life takes a back trail. It can be a balancing act, like a bighorn sheep on a rocky ridge. It's about finding a sweet spot so your personal time doesn't get lost in the woods. Whether it’s managing family life within park boundaries or carving out time for self-care, it is important to make sure you take time to also care for yourself.

Times are changing, and so is the role of the park ranger. There has been a cultural shift from the traditional ranger persona to a wave of fresh faces eager to influence and innovate. There is a wave of new recruits who bring new ideas and are ready to grow. The new generation isn't settling for the status quo. They want to contribute, to be part of decisions that shape their parks. And they need leaders who will listen.

Parks serve as more than just plots of land; they're a sanctuary for both wildlife and the human spirit. Becoming a park ranger is as much about loving the parks as protecting them. It’s about being ready for anything—from guiding lost visitors to handling wildlife and preserving natural habitats. A park ranger's career isn't easy. The outdoor office has its challenges, but your contribution is timeless. Rangers shape memories, protect history, and make our parks a home for all.

Whether you're looking to start your career or just love the great outdoors, make sure to listen to this episode, “Answering Questions About Being a Park Ranger”, for first-hand answers about being a park ranger. 

Direct download: Ep_289_-_Answering_Questions_About_Being_a_Park_Ranger.mp3
Category:Podcast -- posted at: 1:00am PDT

"Sometimes we forget, or perhaps even take for granted, the significant role that we may be we may be playing in this legacy that we call parks."

Episode HIghlights

01:07 Significance of national parks and our role in preserving parks.

04:53 Organic Act of 1916 shaped National Park Service.

06:49 Lack of agreement among states led to individual state park systems.

10:05 Need to actively preserve and utilize information for future generations.

16:08 Challenge of storing, organizing, and preserving photos and videos.

21:41 Document and archive significant historical events proactively.

25:05 Capture memories and impact of park experiences for future reference.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Document History

It is incredibly important to preserve the historical legacy of our national and state parks. There is a need to capture significant events, natural disasters, and park facilities for our future understanding. Phil Gaines joins this episode to talk about the importance of documenting history in parks, including strategic archiving of photos and videos. 

There is a need for a strategic approach to maintain historical records amidst the era of social media, emphasizing the importance of cataloging and archiving photos and stories. Some of the ways this can be done are by creating procedures for archiving significant events, conducting year-end reviews, and documenting landscape changes over time. It is also important for individuals to recognize the impact they are making on the park system and to be deliberate in their documentation efforts. No effort is too small.

From significant events to natural disasters and park facilities, impact of photography and digital archiving is crucial. These moments shape the narrative of our parks and help us appreciate their evolution. Some of the ways this can be done are to create procedures for archiving significant events, conduct year-end reviews, and document the change in landscapes over time. It's all about capturing the essence of our parks for posterity.

Take a listen to the full episode to gain a deeper understanding of the importance of documenting park history. Share your thoughts with Phil and I to continue the conversation about preserving the legacy of our parks.

Direct download: Ep_288_-_Document_History.mp3
Category:Podcast -- posted at: 1:00am PDT

“If you offer something specific, not only are you offering to help, but that shows that you see them as a person and that you're recognizing their specific needs rather than just generalized to the general population."

Episode Highlights

03:39 Creating a podcast about parks and the opportunities that come from it.

09:02 Recommendations can be reliable and chance encounters facilitate connections.

10:15 Being open to opportunities and making connections has led to getting great podcast guests.

15:28 Leaders should prioritize personal responsibilities over their public service roles.

17:53 Park rangers are prioritizing their roles.

22:17 Putting people first leads to park love.

27:41 Advice for outdoor leaders: equip, inspire, and succeed.

32:04 Be specific when offering help to others.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Last episode, we did an interview with Chris Lee. In this episode, we're going to Flip it a bit. I'm going to share the episode of Chris's Parks and Restoration podcast where Chris Interviews me. I'm not so sure I've ever done that on the park leader show. If I have, it's been a while. It was a great conversation, and I look forward to sharing it with you.

During our conversation we talk about the importance of putting people first in parks. As park leaders, it's crucial to prioritize the well-being of our staff and visitors. The best leaders in the public sector, particularly in parks, prioritize serving their staff first. By creating a supportive and empowering environment for our teams, we can foster a love for the park and enhance their desire to connect others to it.

The power of connection is undeniable. Networking and building meaningful relationships play a significant role in the success of park leadership. Through connections with professionals, we gain recommendations for guests on the show, while also broadening our knowledge and understanding of industry trends and disruptions.

Whether in the workplace or personal life, offering specific help is more effective than a general offer. By taking the time to understand someone's unique needs and offering tailored assistance, we show that we truly care and are invested in their success.

If you're a park leader or passionate about parks and conservation, I highly recommend listening to this episode. It's packed with insights, anecdotes, and practical advice that can help drive positive change in the industry. Let's continue to prioritize people and create exceptional experiences in our parks.

 

Direct download: Ep_287_-_People_Come_First_in_Parks.mp3
Category:Podcast -- posted at: 1:00am PDT

“those little tidbits of information really help park and conservation leaders be better in their jobs, be better stewards of the resources, and just be better community leaders." – Chris Lee

Episode Highlights

[00:02:21] Importance of local parks and conservation efforts.

[00:03:53] Parks offer a strong community presence and finding solace in nature.

[00:08:01] Park rangers connect people to experiences with the outdoors.

[00:11:59] Always strive to improve leadership skills.

00:13:12] Focus on team culture.

[00:17:33] Understand your purpose to find fulfilling work in the parks.

Connect with Chris Lee

LinkedIn

Parks and Restoration Podcast

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

The Impact of Local Conservation

Local conservation efforts have a lasting impact on communities and individuals. Chris Lee, the executive director of Des Moines County Conservation, joins for a conversation on the important role of conservation in local communities. Chris also hosts his own podcast called "Parks and Restoration”. During our conversation he shares about his journey from growing up in the small town of Burlington, Iowa to leading the county's conservation department.

The unique benefits of local parks and conservation efforts often go unnoticed. These efforts play a critical role in connecting people to the outdoors, fostering a love for nature, and even influencing decision-making in the future. They also touch on the importance of local park rangers in being the face of conservation and how they can empower communities to get involved in conservation initiatives.

Listen to the full episode to learn more about the role of local parks and the inspiration they can provide for conservation on a larger scale. Let's work together to make a difference, starting in our own backyards.

 

Direct download: Ep_286_-_The_Impact_of_Local_Conservation.mp3
Category:Podcast -- posted at: 1:00am PDT

"When your mother was not setting expectation properly and yet was keeping you accountable, it felt unfair. You remember that. So take those learnings and apply them in the workforce..." – Valerie Cockerell

The skills and experiences of motherhood translate into essential and effective leadership skills. Valerie Cockerell started to find similarities between the challenges of managing a park to the struggles of parenting. Throughout our conversation, she emphasizes the valuable skills mothers acquire through managing a household, such as time management, conflict resolution, and crisis management. Her own experiences as both a mother and a leader within a global company have shaped her perspective on leadership.

Feedback should be seen as a gift for growth or an opportunity to become better in our roles. Valerie emphasizes the distinction between judging character and changing behavior. She points out that many emerging leaders lack proper training, which can lead to difficulties for both them and their teams. That's where Valerie's book, “Manage Like a Mother”, comes in. It offers practical advice on various leadership competencies, all which have are inspired by the amazing qualities of mothers.

Valerie believes that men can learn from the naturally honed leadership skills of mothers. Once that value is recognized it is important to promote more women, especially mothers, into leadership positions. There have been positive changes in the park industry, with more moms and women taking on influential roles as park rangers. Recognizing and valuing the diverse skills of mothers can lead to a more inclusive and nurturing workplace environment.

Mothers have a special way of influencing and teaching people to do something in a way that people then want to do because they see value in it. This is also a strength of great leaders. When employees are guided by that type of leadership it ensures that even when the leader is not present, tasks are still performed. The team understands their importance and contribution to the overall objective.

Make sure to take a listen to this unique perspective on leadership and the parallels with motherhood. Let us know what stood out to you in this conversation and how you see it influencing your park leadership. Join the conversation on this topic using #ManageLikeaMother.

Connect with Valerie:

Order the book - Manage Like a Mother

Email - valerie@cockerellconsulting.com.

LinkedIn - Connect with Valerie

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

[00:02:20] Childhood memories foraging for mushrooms in France bring appreciation for American national parks.

[00:05:40] "Beautiful parks, crowded with people, but nostalgic."

[00:10:12] Limited leadership training leads to difficult leadership.

[00:15:24] Feedback is a gift for improvement.

[00:18:15] Being a manager is difficult without training, much like parenting.

[00:20:31] Men need to recognize and advocate for leadership skills they see in women.

[00:23:49] Motherhood is like leading a team; influence is key.

[00:27:52] Don't rush, learn and seek guidance.

Direct download: Ep_285_-_Manage_Like_a_Mother_Valerie_Cockerell.mp3
Category:Podcast -- posted at: 1:00am PDT

"... they don't have to make conservation their top priority. So you combine those 2, and they are really doing some innovative things around camping."

The increasing demand for camping in natural parks has impacted the future of camping. Companies are taking notice and working to proactively prepare for this growing interest. During this conversation, Donald Forgione joins to talk about camping trends and innovations and how it's evolving to meet the growing demand.

There continues to a growing interest around camping in natural, state, and national parks. Industry leaders like KOA, Winnebago, and Airstream are collaborating to cater to this growing trend. Some less common camping concepts Donald and I discuss include urban and rooftop campgrounds. The camping landscape is ever evolving, and parks need to be able to anticipate the interests of their visitors.

Something that should never be overlooked is the importance of inclusivity and ensuring access to parks for all individuals, irrespective of their background or camping equipment. Educational programs, such as the ones offered at the conference I recently attended, offer fantastic opportunities to get a better perspective on camping trends. Guest speakers, researchers, and professors share their expertise in a way that paints a better picture of what to expect and how they can support one another.

Government entities can learn from the innovative approaches of private entities in camping and parks. In return, they can be a great resource providing unique offerings like dark skies and immersion in natural resources. Much like the collaborative and supportive nature of the conference, directors, support staff, assistant directors, and field operations people should make the time to gather with the intent to share ideas and learn from one another.

Make sure to listen to this episode for a unique perspective around the future of camping and the remarkable work of the National Association of State Park Directors. If you aren’t a park leader, it’s still a great conversation that will likely inspire you to explore the great outdoors.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

[00:07:40] Innovative ways build back better, environmentally.

[00:12:43] Future campsites: natural, state, national parks.

[00:16:11] Government camping invites private sector, offers more.

[00:19:58] Marginalized communities, expensive campers, variety of amperage.

[00:26:25] National Association of State Park Directors (NASPD), also known as America's State Parks, hosts conferences, brings in experts, and provides training.

Direct download: Ep_284_-_The_Future_of_Camping_-_Donald_Forgione.mp3
Category:Podcast -- posted at: 1:00am PDT

"What you're doing is making a difference not only for this generation, but if you do it right, it's making a difference for future generations."

Phil Gaines and I had the chance to record an episode together while attending the 2023 State Park Director's Conference at the Mormon State Historic Site in Genoa, Nevada. It was the perfect opportunity to discuss our experiences at the conference, with Phil sharing his unique perspective as a former park director now representing Clemson University.

There are so many highlights from this conference that one episode may not be enough. For example, our session on disruptive renovation is a topic we are going to need to explore in a future episode. There are challenges in parks nationwide, with the top concern being recruitment and retention of employees. In this ever-changing world, parks have to find ways to stay relevant and stay ahead of the game. Some have tapped into the power of artificial intelligence to elevate the visitor experience.

We can’t overlook the significance of the conference being at Mormon Station, the first settlement in Nevada, and the California Trail that passed through Genoa. This leads to a conversation on the importance of preserving stories and land in parks. There is a need for adaptation and planning to sustain these treasures for future generations.

Throughout the episode, we reflect on the efforts to manage and accommodate the increasing number of visitors to these popular destinations. This conference did a great job doing its part with a fantastic exhibitor area. The space was filled with vendors showcasing innovative ideas to support parks, recreation, and conservation.

Make sure to listen to our recap of the 2023 State Park Director's Conference. Phil and I provide insights into the challenges, triumphs, and inspiring innovations within the park industry.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_283_-_Reviewing_the_2023_State_Park_Directors_Conference.mp3
Category:Podcast -- posted at: 1:00am PDT

 

Capacity is a big challenge for this generation, especially post-pandemic. We need to rethink how we get people into these special places while preserving their natural beauty and ensuring a meaningful and enjoyable experience. - Phil Gaines

As national park attendance continues to increase, managing visitor numbers has become crucial. The pressure is on park officials to accommodate the influx, while ensuring a quality and safe experience for all. As a seasoned park ranger, Phil Gaines understands the importance of preserving the natural beauty and integrity of parks. He joins for a conversation about managing the capacity dilemma, because since the pandemic there has been an ongoing influx of visitors.

Despite the challenges, workers have made notable efforts keeping the parks clean and the trails well-marked. However, as we dig into this even deeper it is quite disheartening to recognize the potential impact of overcrowding on the park's environment. There are a number of concerns in the parks such as increasing erosion and crumbling of the asphalt due to overuse. The behavior of visitors has also created dilemmas that were once considered less common. Too many are acting recklessly by taking selfies with bison or venturing too close to boiling geysers. While it is wonderful knowing people are exploring parks, it is important to acknowledge the reality of dealing with the increased interest in parks. People have now discovered their value, so we have to find a way to preserve it.

Take a listen to this episode as Phil and I talk about recent trips that really brought to light the challenges that popular parks face in managing their capacity. This is a topic that needs more attention so make sure to share this episode with others.

 

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

00:02:22 - Visiting Glacier National Park and Yellowstone,

00:06:28 - Adjusting to Increased Attendance

00:08:26 - Challenges of Managing Crowds

00:11:57 - Employee Recruitment and Park Operations

00:14:12 - The Importance of Connecting with Nature

00:15:34 - The Dilemma of Crowds in Parks

00:17:23 - Capacity Issues and Spectacular Locations

00:21:45 - The Impact of Individual Behavior

00:26:21 - Balancing Visitor Access and Preservation

00:29:15 - The Impact of People Discovering Parks

Direct download: Ep_282_-_Managing_the_Capacity_Dilemma.mp3
Category:Podcast -- posted at: 1:00am PDT

"The more interaction you have with nature, the healthier you are mentally and physically." - Dan Biederman

Dan Biederman is an expert in urban redevelopment, who discovered a profound love for the outdoors at a young age. He dreamed of becoming a forest ranger, but lacked the scientific background. Instead, he found himself as a systems consultant in the heart of midtown Manhattan. A chance encounter with Bryant Park, a neglected public park in New York City, led him to his true calling; transforming neglected parks into community assets. His work showcases the potential for positive change in urban spaces.

If you aren't familiar with it's history, Bryant Park was once a dangerous and underutilized space. Dan combined his knowledge of business and politics and undertook the task of transforming the space. Today, Bryant Park stands as a testament to his vision of a vibrant space among the concrete jungle. That area has become a beloved sanctuary for New Yorkers and is considered one of the best small parks in the world.

Dan emphasizes the importance of involving the community in the planning process of redevelopment. By listening to their preferences and needs, developers can create a programming plan that attracts people to the park. During our conversation he shares his experiences and insights into the process and impact of urban park redevelopment when revitalizing neglected public spaces. We also discuss the numerous benefits of urban parks, such as improved mental and physical health and the creation of social spaces.

Dan's success in revitalizing neglected public spaces serves as inspiration for those looking to make a positive difference in their own communities. From Seattle to San Francisco, he continues his mission, revitalizing urban parks, and fostering a sense of community in the heart of the city. This is a valuable conversation for anyone interested in urban planning and community development.

Connect with Dan Biederman

Biederman Redevelopment Ventures

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 Episode Highlights

00:00:38 - History with the Outdoors

00:02:46 - Urban Redevelopment

00:04:59 - Community Impact

00:08:27 - Personal Benefits of Parks

00:15:42 - Parks in Need of Redevelopment

00:17:28 - Favorite Hiking Spots

00:18:37 - Glacier National Park

00:19:24 - Advice for Making an Impact

00:20:29 - Where to Find More Information

 

Direct download: Ep_281_-_Exploring_Urban_Redevelopent_Dan_Biederman.mp3
Category:Podcast -- posted at: 1:00am PDT

 

"I really wanted to tell the truth behind the beautiful scenery."

In a world of rugged landscapes and unpredictable elements, park rangers and first responders face challenges that test their limits. Sometimes that work can include critical tasks such as searching for missing hikers. Andrea Lankford is a former National Park Service ranger who joins to share her insights on the importance of firefighting and law enforcement in parks. 

Andrea's love for the outdoors lead her to study Forestry and Wildlife management at the University of Tennessee. She volunteered for the Forest Service for one summer and ended up going to the Seasonal Law Enforcement Academy in Silva, North Carolina. From there she was hired at Cape Padres National Seashore as seasonal law enforcement park rangers with the National Park Service. She fell in love with the job and ended up working for the Park Service for over a decade. 

The opportunity to work in national parks like Zion, Yosemite, and the Grand Canyon, had Andrea face the thin line between natural beauty and danger. She witnessed the harsh reality of nature and the risks that came with her role. Her experiences were not just about enforcing laws but also dealing with injuries, deaths, and missing persons. These intense experiences inspired Andrea to give voice to the heroic efforts of park rangers.

After years of serving as a park ranger, Andrea found herself drawn to the unanswered mysteries of missing hikers. The uncanny disappearances of three hikers on the Pacific Crest Trail piqued her interest. Using investigative skills honed over the years, she offered her expertise pro bono to the grieving families. Andrea’s experiences as a ranger proved invaluable. The resilience, people skills, and problem-solving abilities she gained were put to use in unexpected ways, proving the versatility and value of her background.

As a park ranger, she won several awards for her work as a criminal investigator and she implemented the "Heat Kills. Hike Smart" public education program credited with preventing heat-related deaths at the Grand Canyon—a program that continues to save lives today. 

Andrea is equally passionate about using her influence to raise significant discussions around missing hikers and effective search and rescue strategies. Her storytelling seamlessly fuses personal experiences with professional insights. After you listen to this episode, make sure to buy her book Ranger Confidential. It is Andrea's first book that takes you behind the scenes of being a park ranger and shares captivating stories from her time in the National Park Service.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Connect with Andrea

Andrea's Website

Buy the Book Ranger Confidential 

Episode Highlights

00:00:28 - Becoming a Park Ranger

00:01:09 - Career as a Park Ranger

00:03:35 - Investigation as a Park Ranger

00:14:40 - Importance of Empathy for Park Rangers and First Responders

00:15:44 - The Impact of Social Media on Search and Rescue

00:20:34 - Collaboration with Non-Government Entities in Search and Rescue

00:22:21 - The Use of Technology in Search and Rescue

Direct download: Ep_280_-_Searching_for_Missing_Hikers_Andrea_Lankford.mp3
Category:Podcast -- posted at: 1:00am PDT

"The exposure that assistant managers have to total park operations is tremendous."

Managing a park isn't a one-person job. It's a combination of efforts from different individuals with the role of the assistant park manager quite significant. Phil Gaines and I explore the hidden challenges and crucial responsibilities they have. An assistant park manager has to understand how that park operates as a business to fully fulfill their role. Join our conversation about the wild world of park management, where the scent of adventure intertwines with the thrill of responsibility. 

In this episode, you will:

  • Discover the integral role an assistant park manager plays in maintaining the park's harmony and sustainability
  • Realize the significance of establishing a strong relationship between the park manager and assistant manager for optimal park operations
  • Uncover the complexities of an assistant park manager's duties and the strategies to navigate these challenges effectively
  • Grasp the essence of the assistant park manager's contribution in decision-making and problem-solving scenarios
  • Understand the value of the assistant park manager role as a pivotal stepping stone for emerging leaders in the park industry

Being an assistant park manager requires a unique dance, balancing leadership  and needs, from park guests, the frontline, and the higher-ups. If you're interested in pursuing a career in park management, make sure to listen to this episode. It's a great conversation that will highlight the value in the assistant park manager to develop your skills and knowledge. 

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_279_-_The_Role_of_an_Assistant_Park_Manager.mp3
Category:Podcast -- posted at: 1:00am PDT

 

"Focus on common objectives and goals, you can get to where you want to be without being divisive."

When people first enter the world of park management, they don't expect to be involved in politics. Yet, as time goes on it's not uncommon to find yourself at the center of political discussions on issues like land use and resource management. It is important to focus on governance rather than personal politics. Politics affects everyone in parks, from park rangers to directors.

Parks are deeply intertwined with politics at every level. The higher up in the system, the more one has to understand who they work for. Phil and I have found that it is best to navigate these situations by focusing on the core values of stewardship and service. It is important to stay true to your core values as a park person and have a strong ethical background. Compromise is critical when dealing with people of different ideas. It is also important to not lose sight of the primary responsibility – the preservation of the parks under your care.

As a park ranger, the focus should be on the protection of the property, not personal politics. It is important to build a good reputation and character to be able to influence decisions and advocate for the park's protection. By building strong relationships and a reputation for integrity you will be able to work effectively with politicians, advocating for the best interest of the parks and the people they serve.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

00:00:02 - The Politics of Parks

00:03:30 - Getting Involved in Politics

00:06:09 - Compromise and Common Goals

00:09:40 - Politics in Parks at Different Levels

00:15:02 - Importance of Separating Politics and Governance

00:17:24 - Personal politics vs. governance

00:19:21 - Understanding Director's Role

00:20:27 - Navigating Decisions

00:21:32 - Climate Change

 

Direct download: Ep_278_-_Park_Leaders_Show_The_Politics_of_Parks.mp3
Category:Podcast -- posted at: 1:00am PDT

"The customer is rarely right, but they're always the customer."

Phil Gaines joins to discuss the surge in misbehavior among park visitors after the onset of the COVID-19 pandemic. There are a number of factors that could have caused this increase. One is the increase in new visitors who were not familiar with the park's rules and regulations. Like many places, there also seemed to be a lack of customer service focus among staff. Both of those combined creates the inherent difficulty in managing large crowds.

This episode gives great reminders as to the importance of educating visitors about park etiquette. I love Phil's proactive approach to addressing potential issues. What ways are you addressing the concerns with visitor behavior before they have a chance to escalate?

In this episode, we discuss:

  • factors behind increased misbehavior in parks during the COVID-19 pandemic.

  • the significance of educating visitors about park rules and regulations.

  • responsibilities of park leaders in ensuring clean facilities and a positive visitor experience.

  • how to embrace a ranger-first mentality and proactive approach to address misbehavior in park settings.

  • how to separate personal emotions from work and concentrate on finding solutions

Instead of letting misbehavior among visitors ruin the park experience, take a proactive approach that could change the game for parks everywhere. Take a listen to this episode for ideas on how to take back control of the experience in parks.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

00:02:21 - Increase in Misbehavior in Parks

00:06:08 - Tips for Dealing with Bad Behavior

00:10:25 - Importance of Presence

00:13:08 - Handling Bad Behavior

00:14:43 - Ranger First Mentality

00:16:21 - Advantages of Non-Law Enforcement for Education

00:19:06 - Don't Take It Personal

00:21:19 - Customer Expectations

 

Direct download: Ep_277_-_Dealing_With_Park_Visitors_Who_Misbehave.mp3
Category:Podcast -- posted at: 1:00am PDT

In this episode of the Park Leaders Show I am joined by Donald Forgione, retired director of Florida state parks. Now I also get to welcome him as the host of the podcast, Tailgate Talks.

Donald's diverse skillset made him a valuable asset among park professionals. As he shared his experiences and knowledge with others, he discovered a common thread among park rangers: they all possessed a deep sense of service and duty. With his podcast, Donald is going to be able to help even more people that are navigating the challenges of park management and the importance of ongoing learning and development.

In this episode, you will:

  • Recognize the crucial role of maintenance in effective parks management
  • Tackle the difficult task of finding and retaining top-quality seasonal employees
  • Appreciate the worth of third-party analysts in fostering productive dialogues
  • Discover the wide-ranging skill sets of various park professionals
  • Embrace the significance of continually evolving both personally and professionally

The episode provides valuable insights for park management professionals seeking to improve their maintenance and staffing policies. Donald continues to display an unwavering commitment to preserving the beauty of parks and their natural wonders.

If you enjoy this episode, share it with someone else. Then make sure to continue to learn from Donald's curiosity and passion for parks by subscribing to his new podcast, Tailgate Talks. He takes on topics such as partnerships, wildlife management, forestry, and even interviewing techniques, proving that there is always more to learn in the world of park professionals.

Connect with Donald

https://tailgate-talks.com/

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/ 

Episode Highlights

00:00:02 - Introduction,

00:02:19 - Starting a Podcast

00:06:41 - Comparing Beginnings and Practice

00:09:45 - Tailgate Talks

00:11:47 - Park Professionals

00:13:54 - Importance of Maintenance and Third-Party Involvement

00:15:52 - Working with Park People

00:17:05 - Future Episodes of Tailgate Talks

00:18:30 - Feedback and Guest Suggestions

Direct download: Ep_276_-_Conversations_for_Park_Professionals.mp3
Category:Podcast -- posted at: 1:00am PDT

"If you educate and train your employees on the very front end, it makes for so much better summer season."

Spring is here and the parks are already starting to get busy with visitors. That is why it is important that you get your park ready for summer well in advance of their arrival.

Part of taking the time to get the park ready includes making sure all the employees are trained and educated for a busy season. Iif you don't do the little things to prepare, the season could prove to be unmanageable and unfulfilling. Documenting your process and experience each year is critical to future success. The crew this year may not be there next year. How then will you tackle this monumental task of getting the parks ready?

In this episode we talk about why it is important to:

  • Implement strategies to prepare parks for the summer season based on past experiences.
  • Recognize the significance of proper training and education for park employees to enhance their efficiency.
  • Streamline park management by understanding how to document and optimize maintenance processes.
  • Discover ways to adapt your park management practices to the reduced downtime in today's fast-paced world.
  • Leverage the power of community involvement for the greater cause of park conservation and preservation.
  • It can be difficult for park managers to know how to best prepare for the busy season. From outdated strategies to ineffective solutions, there are plenty of things that could make anyone overwhelmed. That is why Phil Gaines is back to share valuable lessons from his experiences to help you create proactive preparation strategies.

"Act, don't react."

Episode Highlights:
00:01:13 - Phil recommends beginning preparation for the summer season at the end of the previous summer by listing what worked and what didn't work.

00:05:53 - Setting the stage for employees to get ready for the summer season includes working on attitude and atmosphere by making sure employees have a positive mindset and are ready to deal with crowds and demands.

00:07:01 - Document all processes and procedures for getting the park ready for the summer, create a list of maintenance items, and check all equipment. Ride along with maintenance staff and park rangers to see what they see and hear what they talk about.

00:09:54 - Writing out the script of what a visitor's experience should be, including driving into the park, going through the welcome station, registering for camping, setting up at the campsite, and other activities. This can help train staff and ensure standards are met.

00:13:35 - Park leaders need to see their park through the eyes of a visitor to manage and exceed their expectations.

00:14:18 - In a post-pandemic world, shoulder seasons have reduced. There is less downtime to catch up and get ready for the season, and preparing for the summer season starts in the spring.

00:15:57 - The week before and after Easter is one of the busiest weeks of the year in South Carolina and other warm weather climates. The grass is green, and people are coming to visit. This is a beautiful time of the year to get out into parks and enjoy the scenery.

00:18:03 - Documenting processes and procedures using technology such as videos and photos can help park rangers remember what to do and train others. It also helps document park history throughout the year and respond to situations better than writing on a yellow legal pad.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_275_-_Get_Your_Park_Ready_for_Summer.mp3
Category:Podcast -- posted at: 1:00am PDT

"Leadership is hard because it's a gray decision. It's not a black and white decision. You have to take a breath, take two steps back, and figure out what the objective is and why the resource is being protected in order to make the right decision." - Phil Gaines

Phil Gaines recently attended the California Parks training conference. He joins this episode to share what he learned there as well as his wealth of experience in park management and viewshed protection. One unexpected experience for this self-proclaimed Southern boy accustomed to sunshine, was venturing to the snow-filled wilderness of California. However, it was there that he found an interesting issue in the parks between protecting a historic view shed or letting nature take its course. This is one of the latest compelling clashes between preservation and progress.
 
There were other impactful moments while he was at the conference including learning from park rangers from around the country and talking about the importance of friends groups and the impact of homelessness on parks. They also talked about viewshed protection, which he learned firsthand when trying to preserve the Table Rock Overlook. He argued that the view was sacred and a way to connect people to the resource. He found that viewshed protection was a difficult decision, as it often involves compromising between natural and cultural landscapes. Despite the difficulty of the decision, Phil was able to protect the view of Table Rock Mountain, giving visitors the opportunity to be blown away by its magnificence.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_274_-_Maintaining_View_Sheds_in_Parks.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the ways parks can manage seasonal staff shortages.

While park careers have their perks, the challenge of filling them is increasing in today’s climate. As Phil explains, recruiters are not only struggling to compete with other industry compensations but also to confirm interest from a remote audience. Since many park positions require onsite involvement, finding the right candidate can be arduous pending qualifications and willingness to relocate.

 What then is the solution? While there’s no one-size, fit-all fix, in theory, scouts must embrace unorthodox means to reach their talent pool. From analytically driven social media job postings to community involvement, park recruiters must be willing to establish relationships from teachers and school children to parents and business leaders.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_273_-_How_to_Deal_with_a_Shortage_of_Seasonal_Staff.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Jody welcomes guest Daniel Selmi to discuss the rise of environmental law. Dan is a retired Professor at Loyola Law School and joins the show to discuss his new book, “Dawn at Mineral King Valley”.

A Disney aficionado, Selmi discusses the inspiration behind the book and unpacks Disney’s struggle to build a ski resort in what is now Sequoia National Park. Amidst the legal battle between the Sierra Club and the National Park Service, Selmi discloses little-known facts about the ordeal culminating in a memorable Supreme Court ruling.

Though the Sierra Club’s efforts would ultimately inhibit Disney’s ability to build the resort, with many environment lessons compacted within a single narrative, you’ll find Selmi’s storytelling and commentary compelling as he takes you back in time into a groundbreaking case study.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_272_-_The_Rise_of_Environmental_Law_Dan_Selmi.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of Park Leaders Show Donald Forgione joins to discuss some of the biggest issues in parks in 2023.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_271_-_The_Biggest_Issues_for_Parks_in_2023_Donald_Forgione.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Lori Modde, Founder & Managing Director of Lorick Management, joins the show discuss the balance of tourism and community development.

As a community and economic development expert with over 25 years of experience, Lori has long been an advocate for national parks in Australia. Having started out as a marketing manager in the tourism industry, Lori’s business, Lorick Management, has worked on campaigns to encourage diversity and health within tourism since the mid 2000’s.

Despite the pandemic, Lori believes the return to normality will require more commercial intentionality to not only motivate park participation but explore the financial benefits of promotion. For more information about Lori’s work, visit her website at https://womenintourism.com.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_270_-_Balancing_Tourism_and_Local_Communities_Lori_Modde.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, co-host, Phil Gaines, returns to discuss public lands with special guest and nationally recognized historian, Clay Jenkinson.

As an expert on Theodore Roosevelt’s life and presidency, Clay unpacks the dynamics surrounding Roosevelt’s exploration and conservation efforts. He also dissects the generational differences concerning the expectations of parks. For instance, when one talks about spiritual significance, Roosevelt’s definition is arguably more sacred than the modern-day interpretations due to how people perceive reverence and what constitutes a rejuvenation of the human spirit. 

Either way, to be a better American, Clay suggests people understand what made this country what it is and advises park leaders to define public lands to include better technology for maximal engagement. While Roosevelt and his peers were compelled to pioneer accessibility, if the current populace is to appreciate iconic landmarks, there must be pathways for them to embrace that accessibility.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_269_-_Be_a_Champion_for_Public_Lands_Clay_Jenkinson.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss standard awareness in parks.

Based on true stories, Jody and Phil discuss how parks should handle their facilities during financial hardships. Since one of the most important buildings in the park is the bathroom, park rangers must take care of maintenance matters in a timely fashion to retain credibility and morale.

As Phil suggests, dare to ask yourself, ‘What message do I want to send? What standards do I want the public to notice?’ Whatever the answer, if you permit it, you promote it. You may base decisions solely on finances and budget cuts, but if quality control becomes a casualty, all sides lose in the long run.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_268_-_Park_Visitors_Notice_Your_Standards.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the life and legacy of Gifford Pinchot. 

As a top 10 influencer on Phil’s park and conservation list, Pinchot, often heralded as the Father of American conservation, left an impressionable legacy on national parks. Not only did he professionalize forest management but established the modern definition of conservation as a “wise use” approach to public land. In his words, stewardship was regarding “the greatest good for the greatest number in the long run.”

A peer of Teddy Roosevelt, Pinchot founded the Society of American Foresters in 1900 to preserve public lands and prevent exploitation. Having served as the first chief of the U.S. Forest Service, Pinchot also tripled the nation's forest reserves using his conservation definition to maintain long-term health of state resources.

Resources 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_267_-_Who_is_Gifford_Pinchot_1.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the importance of operating with a sense of urgency.

While urgency is often discussed as a function of time, as Phil explains, the term for park rangers should be viewed through intentionality. Like business leaders, park rangers should not reduce urgency to deadlines but enhance it through deliberation. More specifically, they must know their goals, be able to define pathways, and make differences within time restraints.

Per Phil’s experiences, operating with a sense of urgency is not about speed but action. Accordingly, if you understand urgency in a healthy way, chances are you’ll be able to move organizations forward and inspire your teams along the way.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_266_-_Operating_With_a_Sense_of_Urgency.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of Park Leaders Show Phil Gaines joins me to talk about the changes in the recreation experience over the last few years. With the increase in crowds a ranger is a part of the park experience, possibly now more than ever. 

After a recent trip to Glacier National Park I noticed that there are a lot of people in our parks. It seems that the pandemic awoke something in people that helps them realize parks are where you go to recharge and rejuvenate. 

While many people visit state parks to feel connected to nature, as Phil explains, the park ranger is an integral part of the experience. Like Mickey Mouse at Disney World, the park ranger is more than a friendly face but an icon of park visitation.

Accordingly, as leaders of conservation and preservation, rangers should consider themselves just as much a part of the park landscape as the terrain and wildlife. Although attractions have their place, park leaders should not undermine their role amidst the little things. After all, what rangers say and how they interact with people can go a long way in defining a positive moment for the visitor.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_265_-_A_Ranger_is_Part_of_the_Park_Experience.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest Victor Bjelajac, Superintendent of California State Parks, joins the show to discuss the best ways to build tribal relationships.

With 14 tribes represented in his district, Victor is passionate about integrating different perspectives and worldviews from diverse backgrounds. Having recently overseen the first tribe operating a visitor center within a state park system, Victor hopes to inspire more parks to build relationships with local tribes and include them in leadership positions.

Granted, this is easier said than done given parks have a history of inadvertently marginalizing tribal voices through ignorance and negligence. Still, through influence and awareness, Victor hopes more park leaders will facilitate a trusting relationship with tribes by listening and engaging them in community events.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_264_-_Building_Relationships_With_Tribes_Victor_Bjelajac.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss influencers of conservation.

From Theodore Roosevelt, Rachel Carson, Aldo Leopold, Steven Mather, and John Muir to Gifford Pinchot, Henry David Thoreau, Horace Albright, George Hartzog, Bob Stanton, and Fran Mainella. the list of American park heroes is lengthier than we might think.

Still, while the vocations of these individuals cover a wide spectrum, as Phil explains, the common denominator among them is legacy. Despite pursuits ranging from politics and advocacy to liberal arts and poetry, the key objective for these influencers came down to awareness and sustaining momentum and movement together.

As Teddy Roosevelt once said, “There’s no bigger cause in our country today than conservation” - a reality ringing true today as much as it did over a hundred years ago.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_263_-_Ten_People_Who_Influenced_Conservation.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff.

While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning personnel to behave within specified parameters; with education, you’re inspiring a team to focus on mission and purpose.

Granted, the difference may seem minor; however, the ramifications from operations and infrastructure to advocacy and retention can be significant.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_262_-_Customer_Service_for_Maintence_Staff.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, special guest Sara Milbourne, Park Ranger at Rocky Gap State Park, joins the show to discuss park leadership.

A Maryland Park Service Ranger and interpreter for almost two decades, Sara has a reputation for management and team building. Having pioneered dog-friendly initiatives and programs such as ‘Healthy Parks, Healthy People', Sara’s passion extends beyond maintenance and preservation into environmental justice and cultural experiences.

 

As she explains, supporting a team to do meaningful means creating opportunities to connect with marginalized communities. After all, the wonder of states parks should be enjoyed by everyone. Why not train aspiring rangers to spread the word in creative ways?

Resources

 www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_261_-_Supporting_Your_Team_to_Do_Work_That_Matters.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the autonomy of state parks.

Back in the 1960s and 1970s, decision-making in state parks was centralized at headquarters resulting in cookie-cutter approaches to management; however, as Phil explains, recent trends have empowered authority at the local level. Since each park is unique, each state park should have the authority to make quick, high-impact decisions.

While headquarters should have a role in influencing outcomes, Phil believes if people on-site at field and regional levels are equipped to facilitate resolutions, state parks will benefit more in the long run.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_260_-_Can_Your_Park_Be_Autonomous.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guests Jonathan and Destry Jarvis, join the show to discuss their book, National Parks Forever: Fifty Years of Fighting and a Case for Independence.

Fusing experience with non-fiction, Jonathan and Destry unpack five decades of political tension involving state parks. Since 1972, conflicting perspectives in the Department of the Interior have hindered the role of the National Park Service. While some have contended the NPS should promote preservation and conservation, others have prioritized the economy, even privatization.

 

As the book explains, the history of Congress decisions and administration appointees have compromised the NPS’s ability to manage parks. Still, despite clashing opinions regarding park leadership, resources, and protective best practices, hope remains that parks can one day operate with more autonomy and independence.

To purchase the book, check out Amazon: https://www.amazon.com/National-Parks-Forever-Fighting-Independence/dp/0226819086.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_259_-_A_Look_at_Politics_in_Parks_Jon_Jarvis_and_Destry_Jarvis.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss why parks should be financially sufficient. 

While a complex topic in execution, the bottom line for a park’s financial structure is simple: Each state park should be sufficient to maintain operating expenses including maintenance and personnel. As Phil explains, this implies independence in terms of need provision for visitors and staff and controlling the destiny of the park. 

Granted, any state park would benefit from a more business-minded approach to money management. The key for parks, however, is to accomplish this authentically by not sacrificing purpose in the name of business.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_257_-_Should_Parks_Be_Self_Sufficient.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss why rangers should commit to their campaign hat.

While dress code is often a subjective topic, for park rangers, the uniform plays a valuable role. While badges have their place, as Phil explains, the campaign hat designates authority and captures an iconic legacy to tourists. If one is a ranger or park leader, it’s critical for visitors to know who they are as they explore and inquire.

As the campaign hat reminds us, an experienced park ranger should not only make their influence recognizable but also enhance the state park experience to diverse audiences.  

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_258_-_Why_Rangers_Wear_the_Campaign_Hat.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss his final experience at the State Park Leadership School. 

Started by the National Association of Park Directors in 2005, Phil unpacks his role with the school in finding instructors, inspiring attendance, and delivering content. Since each state has different guidelines and regulations, Phil explains why the school is now a two-year program focused on overarching leadership principles and best practices. 

Although Phil’s involvement with the school is officially over, he hopes the strong camaraderie and culture will continue with the school in the years to come.

For more information, visit https://www.stateparks.org/professional-development/state-park-leadership-school/.

 

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_256_-_State_Park_Leadership_School.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Park Supervisor, Rowdy Perry, joins the show to discuss his love and appreciation for state parks. 

As a former ranger turned supervisor for the Michigan Department of Nature Resources, Rowdy unpacks the attendance rise in his state, the psychological safety parks bring, and how park leaders should perceive their jobs.

Per his experience, while park employees get paid in sunsets, the reason behind the work comes back to people and providing them resources to boost morale and appreciate their part in making the world an environmentally friendly place.

 

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_255_-_Remembering_Why_We_Do_The_Job_Rowdy_Perry.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Ben Novak, Lead Scientist at Revive & Restore, rejoins the show to share recent conservation success stories.

While intended consequences may seem like a vague term, in the context of environment preservation, this often refers to the calculated controlling of species and habitats to sustain life. In select state parks, the reintroduction of wolves into the wild is a prime example of what’s working. In other areas, the reintegration of turkeys into gaming circles and projects like Passion for Pigeons are also having an impact.

As Ben explains, Revive & Restore hopes to spread conservation awareness to audiences to ensure people understand the factors that benefit near-extinct species and surrounding ecosystems. 

For more information, visit https://reviverestore.org/

Resources: 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_255_-_Intended_Consequences_in_Conversation_Ben_Novak.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Host of the “Build a Winning Team” podcast, and former COO of Story Brand, joins the show to discuss his story and definition of success.

A man of many hats, Tim Schurrer talks about the value of humility within a teamwork setting. Per his experiences, corporate success is often defined by a selfless culture where roles are prioritized above the spotlight. By cultivating an environment of validation, team members can derive contentment from their role and encourage others within their arenas of influence. 

While Tim worries about young people wanting to be instant influencers, his message is clear: Stop chasing the spotlight and embrace your role without forsaking what matters.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_254_-_How_to_Build_a_Winning_Team_Tim_Schurrer.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss new economic trends within park management.

In the wake of the pandemic, park visitors have increased around the country. Yet, while the uptick in retention has been a silver lining, the population boom has led to new opportunities. As more tourists visit state parks, the more demand has taxed its resources.

Accordingly, this has prompted some park rangers to enforce new fees and limits for trail and campground access. As Phil explains, the decision is not based on generating revenue but on managing capacity and sustaining resources. By preserving park property, rangers can take new initiatives in sustaining improved visitor experiences.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_252_-_Using_Fees_to_Sustain_Visitor_Experiences.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, special guest, Michelle Baker, former Director of Disney Institute, and business leader at Disney Cruise Line, joins the show to discuss ways to build a better park culture.

As Michelle explains, the emerging generation of park leaders and visitors have a deep desire to leave a lasting impact. From recreation to labor, the theme among rangers and tourists today is to live and work on purpose. Yet, for some starting out in the industry, the ‘how to’ on improving culture can be arduous when blending past and present ideologies. 

The key, Michelle adds, often comes down to managers prioritizing collaboration in addition to teamwork. While the differences can seem subtle, as long as park personnel integrates top-to-bottom voices within their decision-making process, better work cultures will ultimately ensue.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_251_-_Building_a_Better_Park_Culture_Michelle_Baker.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the proper title for park visitors.

As Phil explains, while there’s a transactional element involving visitors, they aren’t best described as customers or guests due to service intent. Since state and national parks are for the public, the goal for park leaders should be to retain tourists over time as opposed to making money in the moment. Accordingly, one could say the best investments for parks are cyclical due to the value of presence over product. 

In closing, Phil and Jody agree while visitors have a customer orientation, it's far better to note them as visitors than other monikers based on the purpose of services provided to them.

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_250_-_What_Should_You_Call_Park_Visitors.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss popular themes and topics from today’s tourists.

Having spoken at several park ranger conferences in recent weeks, Phil notes the common denominators of frequently asked questions. The most common threads? Visitor retention and voluntary compliance.

As Phil explains, while many park fans are curious about increased visitation and staffing struggles, the motivations for these inquiries are similar. With more people searching for morale within their work, the spillover mentality into park visits is changing the landscape of park leadership and management.

The question: How long will these trends continue and what can rangers do about them in the short term?

Resources: 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_249_-_What_are_People_in_Parks_Talking_About.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss popular themes and topics from today’s tourists.

Having spoken at several park ranger conferences in recent weeks, Phil notes the common denominators of frequently asked questions. The most common threads? Visitor retention and voluntary compliance.

As Phil explains, while many park fans are curious about increased visitation and staffing struggles, the motivations for these inquiries are similar. With more people searching for morale within their work, the spillover mentality into park visits is changing the landscape of park leadership and management.

The question: How long will these trends continue and what can rangers do about them in the short term?

Resources: 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_249_-_What_are_People_in_Parks_Talking_About.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns on-site at Zion National Park to discuss the complexities of maintaining large-scale state parks.

From capacity management to resource protection, encouraging tourism and preservation in tandem can be a difficult task. Sprinkle in today’s social issues and the recipe for park leadership can get tricky in a hurry; however, as Phil charges, as long as rangers are committed to perceiving their parks through the eyes of a visitor, they’ll in term become better managers of the experiences they promote.

While infrastructures are essential, these cannot be improved long-term with park leaders dedicated to adding value to local communities. Accordingly, Phil recommends rangers not only engage visitors as they enter but ignite a sense of wonder as they participate.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_248_-_What_to_Look_for_When_You_Visit_a_Park.mp3
Category:Podcast -- posted at: 6:53pm PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways leaders can focus on professional growth during this pandemic era.

While personal growth centers on passion, experience, and knowledge base, as Phil explains, the key to professional growth boils down to legacy. Despite competition being a commercial necessity, to mature professionally, one must consider what making a difference looks like. For some, upward mobility is essential to this reality; for others, simply maximizing an opportunity is enough to advance their goals.

Regardless of setting and surroundings, dare to question how you can leave things better than you found them. By doing this, you will ultimately progress down the road of professional development.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_246_-_Focus_on_Professional_Growth.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest Scott Durham, former superintendent of West Virginia State Parks, joins the show to discuss the origin of the “Ranger First” mantra.

As Durham explains, with park ranger set as a universal term, the “Ranger First” philosophy was established to clarify authoritative influence and promote voluntary compliance. Since its inception, benefits have emerged specifically through community-oriented policing and accountability among rangers and superintendents.

Essentially, the term “Ranger First” is more than a banner but also an umbrella attitude centered on developing healthy park operations and visitor behavior. Durham hopes this approach will continue to integrate ranger visibility into higher education, ingenuity, and compliance at large.

Resources:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_245_-_The_Story_Behind_the_Ranger_First_Philosophy_Scott_Durham.mp3
Category:Podcast -- posted at: 1:00am PDT

Phil Gaines returns to discuss ways park leaders can focus on personal growth during this pandemic era.

While COVID-19 has altered many park programs, on a personal level, the effects have varied among rangers. Even as visitation rates have increased in recent months, so tends to complacency, especially for leaders accustomed to former rhythms.

Yet, as Phil explains, if you’re an influencer hoping to mature in this season, you must refuse to be easily satisfied. Rather than stick to the predictable routines, dare to see where your passions can take you and explore avenues for learning.

For instance, you may want to seek a mentor who can impart part of their knowledge base and experience. You may want to carve out weekly reading time to discover new content and resources. Whatever plans you set, integrate new pursuits into the places you have become most idle. From there, if you find any to be successful, flex them into daily or weekly practice.   

Resources

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_244_-_Focus_on_Personal_Growth.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Parks Leaders Show, the Ingles family joins in to discuss their passion for state parks.

As road warriors, the Ingles have a fresh perspective on park trends and patterns. With the recent increase in park visitation, De and John note emerging issues in national parks such as overcrowding and conservation communication and provide solutions on what rangers can do in the short term.

Additionally, to help parks in their preservation efforts, the Ingles hope their passion project, Wild Routed, can inspire visitors to appreciate the maintaining of historic landscapes through their unique merchandising.

For more information, please visit their website.

Resources

Website: https://wildrouted.com/

Connect:

www.parkleaders.com

Facebook: https://www.facebook.com/theparkleaders/

Linkedin for De: https://www.linkedin.com/in/cmykgirl    

Linkedin for John:  https://www.linkedin.com/in/johningles

Direct download: Ep_243_-_A_Passion_for_Parks_The_Ingles_Family.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways park leaders can recalibrate their careers amidst the pandemic.

In this Covid-19 era, customer service has suffered across multiple industries such as national and state parks. Despite new efforts to attract tourists, limited staff, restricted hours, and dwindling attendance have combined to hinder performance across multiple locations.

Yet, as Phil explains in this episode, while disruptions increase during desperate times, so should the adaptive innovations. If organizations want to expand their reach, they must consider new approaches to providing value and service.

Accordingly, in the weeks ahead, Phil and I will break down how we can professionally mature in today's hostile working environment. While the roadmaps may vary, forward progress will come as long we know our goals, celebrate victories, and learn from our mistakes. It's just a matter of time.

 

Resources

 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 
Direct download: Ep_240_-_Refocus_on_Your_Park_and_Your_Career.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways park leaders can recalibrate their careers amidst the pandemic.

In this Covid-19 era, customer service has suffered across multiple industries such as national and state parks. Despite new efforts to attract tourists, limited staff, restricted hours, and dwindling attendance have combined to hinder performance across multiple locations.

Yet, as Phil explains in this episode, while disruptions increase during desperate times, so should the adaptive innovations. If organizations want to expand their reach, they must consider new approaches to providing value and service.

Accordingly, in the weeks ahead, Phil and I will break down how we can professionally mature in today's hostile working environment. While the roadmaps may vary, forward progress will come as long we know our goals, celebrate victories, and learn from our mistakes. It's just a matter of time.

 

Resources

 

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 
Direct download: Ep_240_-_Refocus_on_Your_Park_and_Your_Career.mp3
Category:Podcast -- posted at: 1:00am PDT

Matthew Luhn joins the show to discuss using Pixar-style storytelling for interpretation.

As discussed in previous interviews, interpreters are some of the best storytellers on the planet. Especially when integrating science, the opportunity to engage park visitors through interactive engagement has never been greater.

According to Matthew, the value of stories, in part, is their ability to tie a critical message to the story itself. For instance, if you want to encourage an audience to be prepared in a certain way, integrating modern-day technology and animation can be a powerful tool to promote questions and inquiry.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/


On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the relationship between interpretation and cultural challenges.

In present times, more and more park rangers are having to adapt their language to political correctness. Especially after a year like 2020, to preserve retention, state and national park leaders are reanalyzing how they communicate history to the next generation of visitors.

However, as Phil and I discuss in this episode, interpretation is also affecting the oral history of issues like climate change. The question is: How do park rangers provoke people into deeper thinking without overstepping with a right or left-wing agenda?

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_238_-_Adapting_Interpretation_for_Modern_Challenges.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss the relationship between interpretation and cultural challenges.

In present times, more and more park rangers are having to adapt their language to political correctness. Especially after a year like 2020, to preserve retention, state and national park leaders are reanalyzing how they communicate history to the next generation of visitors.

However, as Phil and I discuss in this episode, interpretation is also affecting the oral history of issues like climate change. The question is: How do park rangers provoke people into deeper thinking without overstepping with a right or left-wing agenda?

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_238_-_Adapting_Interpretation_for_Modern_Challenges.mp3
Category:Podcast -- posted at: 1:00am PDT

Kyle Wagner, former Travel Editor for the Denver Post, joins the show to discuss her state and national park endeavors.

A current freelance editor and writer, Kyle explains her heart for exploration and goal to visit every Colorado State Park. With a mission to visit every national park, Kyle hopes her followers can draw inspiration from her favorite landmarks and historic sites.

Kyle also shares her top five Colorado state parks and some of the most embarrassing questions raised by her readers.

Resources:

Twitter: https://twitter.com/kylewagnerworld

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_237_-_Visiting_Every_Colorado_State_Park_Kyle_Wagner.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guests, James Ledgerwood, superintendent of Chimney Rock State Park, Mary Yeager Gale, Chairman of the Board for Chimney Rock Management, and Emily Blackwell, Project Manager at Stewart, join the show to discuss access at Chimney Rock State Park.

Known for its renowned elevator access and outcroppings trails, Chimney Rock State Park has seen an evolution of improvement since 2011. While many last decades would struggle to summit its peak, changes to trail quality and access have encouraged new interest and retention alike. Now, whether you are a thrill-seeker, a student, a senior, or disabled, there's a way for you to enjoy some of the best scenic views in North Carolina.

Despite the cost and effort, James, Mary, and Emily are hopeful positive momentum will continue as a new generation of parkgoers discover the spectacles Chimney Rock State Park has to offer. 

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_236_-_Creating_Greater_Access_in_Park.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest Brad Krey returns to discuss interpretative services and digital access to parks.

As education evolves into a social distance science, the same reality is impacting today’s parks. According to Brad, there’s not only a concern to teach a new generation about natural resources but build influential relationships through technology. In an ideal world, more teachers consider state parks as a platform for natural resource education.

From there, by utilizing blended digital access, a learning technique that builds environmental awareness through distance education, teachers and park rangers alike can engage in meaningful conversation in and outside the classroom.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_235_-_Creating_Digital_Access_to_Parks_Brad_Krey.mp3
Category:Podcast -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss park retention with COVID-19 impacts beginning to fade.

After 15 months of social distancing, parks, like most enterprises, are slowly returning to normality. Accordingly, Phil asks two critical questions:

1) How do we get back to normal?

2) How do we educate and engage in what we want them to learn?

As Phil and Jody discuss, state parks should embrace the opportunity to provide more resources, from kiosks to online, where new visitors can engage new information. More initiatives can emerge with less focus on health preservation by focusing on customer service, new activities, and client feedback.

Overall, the time has never been better for state park service models to step up. For state parks, why not accept the call to lead the way?

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_234__-_Welcoming_New_Park_Visitors.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Alan Spears, Senior Director of Cultural Resources for the National Parks Conservation Association, joins the show to discuss civil discourse in state parks.

In a politically charged era, the struggle to promote diversity is real. Tensions are high, feelings are fragile, and confrontations are ignitable if not handled appropriately. Yet, as Alan explains, state parks can play a part in healing cultural and racial divisions. Not only can parks commemorate national pride through select monuments and landmarks but also serve as refuges for civil discourse where people can engage in culturally sensitive conversations.

As he suggests, if park rangers and interpreters work together to encourage inclusivity, then the strain of social stress will lessen.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_233_-_Civil_Discourse_in_Parks_Alan_Spears.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Jackson Lake State Senior Park Director Amy Brandenburg joins the show to discuss becoming dark-sky certified.

Having helped her Morgan County state park achieve dark-sky certified status in September 2020, Amy explains the requirements of obtaining the designation. As she points out, the accreditation process can be exhausting for parks pursuing similar endeavors. For starters, park rangers must not only file an extended application but revise their park’s resources to meet light pollution regulations.

Despite the hard work, Amy is hopeful new tourism trends will continue in 2021 and beyond. As a charge for other state parks, Amy advises rangers to think outside the box to maximize their resources, protect the environment and inspire attendance.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_232_-_Making_Your_Park_Dark_Sky_Friendly_Amy_Brandenburg.mp3
Category:general -- posted at: 1:00am PDT

On this special episode of the Park Leaders Show, the Logsdon family joins the show to discuss iguanas and working with families as camp hosts.

As a family on the go, the Logsdon live an abnormal life; however, while their mobile, small-home lifestyle has been perceived unorthodox by some, the learning, volunteer, and mentoring opportunities have well made up for it. According to Nathan, more young families should consider camp hosting as a realistic venture. Even in shoulder seasons, camp hosts can reap resume building leads and reach a broader group of people as they learn more about nature and culture in state parks.

Resources:

Website: mamasaysnamaste.com

E-mail: ashley@mamasaysnamaste.com

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_231_-_Working_With_Familes_as_Camp_Hosts_Logsdon_Family.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, biologist, Gina Zwicky, joins the show to discuss her passion for frogs.

Charming, charismatic, and ecologically intriguing, Gina explains how frogs inspired her career as well as her side hustles. Currently serving as a park service volunteer, Gina also discusses why she enjoys taking people on interpretative nature hikes and what people can do to improve their interactions.

For instance, while frogs are suffering due to human activity, by connecting with nature through interpretation and community science programs, people can enhance the quality of frogs as they participate in ecological monitoring.

Resources:

Twitter: https://twitter.com/GinaGoesOutside

Instagram: https://www.instagram.com/ginagoesoutside/

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_230_-_For_the_Love_of_Frogs_Gina_Zwicky.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest co-host Phil Gaines, and Milward Simpson, Executor Director for the National Association of Interpretation, returns to discuss interpreters at parks.

While most interpretative services foster outdoor natural hobbies and interests, as Milward and Phil explain, the success of visitation must also reflect in data and revenue. As many parker ranges aspire, forming life-long connections with guests is an intellectual and financial end-goal; however, this shouldn’t deter park leaders from capturing data and viewing revenue generation outside program figures.

Furthermore, to improve interpretative services at the park, rangers should consider virtual programming, training, even podcasts in the implementation of audience expansion. Although technology can never replace experiential learning, the use of interpretation improvisation can help reach the next generation.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_229_-_Interpreters_are_the_Conscience_of_Parks.mp3
Category:general -- posted at: 1:00am PDT

Andrea Ketchmark, executive director of the North Country Trail Association, joins the show to discuss chapter-based organizations and the working relationship between agencies and associations.

As the pioneer of a nonprofit organization that coordinates volunteer trail builders and chapters in eight states, Andrea’s role entails project implantation, navigation and safety communications, and grant writing. However, of all her responsibilities, perhaps the greatest challenge involves working with agencies.

Per her experience, while the working relationship between association and agency can be complex, Andrea encourages emerging leaders to start with a shared vision. Before you set off to achieve anything, establish a unifier and take time to have conversations and build trust. By staying consistent with these virtues, an organization can maintain a positive impact in its community.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_228_-_Working_With_Associations_Andrea_Ketchmark.mp3
Category:general -- posted at: 1:00am PDT

Phil Gaines, returns to discuss ways park rangers can help outside conservationists.

While rules and procedures are necessary for national park success, as Phil explains, integrating external voices into collaboration and activation is critical. Often, those in uniform want help from those not in uniform but within their terms and parameters. The question is: How can park rangers help non-rangers advocate national resources and wildlife without overyielding?

As Jody and Phil conclude, though the challenge of defining roles can be difficult, it’s well worth the effort in making parks a better place.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_227_-_Conservationists_Who_Dont_Wear_the_Uniform.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, new director of Indiana State Parks, Terry Coleman, joins the show to discuss his story and the importance of long-term resource decisions.

Having served as deputy director of state parks since 2014, Terry has been operating as interim state parks director since August. With skills in long-term resource decision-making, Terry explains how he achieved the position and why strategic planning is critical during short administrations. Per his experiences, stewarding relationships and teamwork not only fuels quality effort but strategic planning.

As a charge to the next generation of park leaders, Terry advises knowing the prize and maintaining focus. If you can do this for yourself and help others do the same, no question, you’ll be effective in what leadership role you pursue.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_226_-_Making_Long-Term_Resource_Decisions_Terry_Coleman.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, guest cohost, Phil Gaines, returns to discuss his philosophy on multi-tasking.

While most assume multi-tasking is a strength, as Jody and Phil explain, there are better ways to be productive. For instance, with park management, the focus for a ranger should not be to execute multiple responsibilities simultaneously but strategically prioritize through empowerment, compartmentalization, and planning.

In this way, rangers can be the best managers they can be, tending smaller circles as the big ones take care of themselves.  

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_225_-_The_Truth_About_Multi_Tasking_in_Park_Management.mp3
Category:general -- posted at: 1:00am PDT

Milward Simpson, Executor Director for the National Association of Interpretation and former park ranger, joins the show to discuss the power of interpretation.

With a diverse career portfolio, Milward shares how his park ranger experience helped prepare him for his current job at NAI. As he explains, while each role, from the artistic director of a theme park to the administrator of a state historic preservation agency, improved his skills as an administrator in conservation arenas, the key to his success has always been his work ethic and appreciation for cultural heritage.

Fittingly, as a final charge, Milward encourages the emerging generation to take their education seriously and to consider the interpretation field if you have a knack for communications, technology, maintenance, and personnel management.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_224_-_The_Power_of_Interpretation_Milward_Simpson.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Doug Peacock joins the show to discuss his latest project, Save The Yellowstone Grizzly.

A long-time naturalist, Doug founded STYG in 2016 to advocate safety and recovery of grizzlies south of Canada. As he explains, the removal of grizzly bears in Yellowstone National Park should be a national priority following the U.S. Fish and Wildlife Service’s March 2016 delisting announcement. With the agency’s dismissal of climate change and relocation urgency, Doug hopes the nonprofit will score legal victories as they seek to preserve the welfare of grizzly bears in Yellowstone and similar national parks.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_223_-_Save_the_Yellowstone_Grizzly_Doug_Peacock.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, David Van Cleve, joins the show to discuss locational stability in a park ranger career.

As David shares in his book, ‘A Greatness of Spirit: Tales of Extraordinary Rangers at the Heart of California's State Park System’, few rangers stay the course within one state park; however, for those who do, they carry unique perspectives worth exploring.

For instance, as regional managers and supervisors, rangers who stay in one park throughout their tenure have the opportunity to impact thousands of students within the same community. Through educational influence, these rangers can model high standards of excellence and promote cultural heritage for their park systems.

Resources:

A Greatness of Spirit: https://www.amazon.com/Greatness-Spirit-Extraordinary-Rangers-Californias-ebook/dp/B07HJHP2PQ

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_222_-_Devoting_a_Career_to_One_Park_David_Van_Cleve.mp3
Category:general -- posted at: 1:00am PDT

On this episode of the Park Leaders Show, Phil Francis joins Jody and Phil Gaines to discuss working with support groups.

A retired superintendent of the Blue Ridge Parkway, Francis explains how friends groups can help maintain accountability among park rangers and leaders. For instance, through networking, advocacy, and project development, friends groups can call on experienced members to speak for resources and park mission whether it involves testifying before Congress or writing letters to editors.

As Francis elaborates, the goal of friends groups is to resolve local and political issues, manage state and federal projects, and cultivate relationships. If a national park wants to prioritize this endeavor, park managers must not only understand nonprofit requirements but understand the budgets and social value behind their projects.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_221_-_Working_With_Friends_Groups_Phil_Francis.mp3
Category:general -- posted at: 1:00am PDT

Ben Novak, the lead scientist of the biotechnology nonprofit Revive & Restore, joins the show to discuss his historic breakthrough.

A conservation activist, Ben shares the story of Elizabeth Ann, a black-footed ferret, recently cloned as part of a project with the U.S. Fish and Wildlife Service, Revive & Restore, and the San Diego Zoo. With a passion for saving endangered species, Ben plans to reintroduce similar species to their habitats through artificial insemination as a genetic rescue model.

Having spearheading this scientific milestone, Ben hopes the pandemic can be a wake-up call for the next generation to take risks with their goals. Like him in his early career, emerging leaders may encounter negative feedback in their quest for positive change; however, this doesn’t mean they should give up. Instead, Ben charges young people to stay the course as fresh ideas, like the bioethics of cloning and preservation, become more culturally accepted.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_220_-_Saving_the_Blackfooted_Ferret_Ben_Novak.mp3
Category:general -- posted at: 1:00am PDT

In this episode of the Park Leaders Show, Matt Holloway, a former ranger at Glacier National park, and his 11-year-old daughter, Harper, joins the show to discuss their epic hiking adventure.

After hiking 160 miles of the Pacific Northwest Trail Reroute in 19 days, Matt and Harper share their motivations and takeaways from the experience. While part of their inspiration was to deter hunter activism, the primary objective was to raise conservation awareness for grizzly bears. By hiking the trail, Matt and Harper hope their ground truth observations can help park rangers consider rerouting the trail in a way that will preserve grizzly bear habitation.

 Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 


Phil Gaines, retired Director of South Carolina State Parks, returns to discuss how COVID-19 is impacting park visitation and user groups.

While the pandemic has reduced the number of new visitors in national parks, there are still some encouraging trends for park rangers. For instance, while bottom-line attendance may be down, certain demographics like women, youth, and seniors are making more frequent trips to parks.

As Phil explains, though more time is needed to monitor these trends, such patterns are worth statistical analysis as new markets often lead to new activities. Additionally, when you consider disruptive innovations and social media, the stage is set for new crazes to emerge. Like mountain biking, geocaching, and Instagram hotspots the past decade, there will be new rages at some point; hence, why rangers should not be discouraged about temporary retention and focus more on the voice of their audience.

Resources:

One of Us: https://www.amazon.com/One-Us-Biologists-Among-Bears/dp/1525548514

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_218_-_Discussing_Park_Visitation_and_User_Groups.mp3
Category:general -- posted at: 1:00am PDT

Phil Gaines, the semi-regular guest host, returns to discuss annual performance reviews.

While some employers view annual reviews as obligations, the truth is these evaluations are critical to an organization's success. As Phil explains, the best annual performance reviews involve checkmarks throughout the year to maintain consistency. To evaluate performance correctly, supervisors should gauge progress on monthly to quarterly intervals using surveys or 1:1 meetings. Furthermore, annual performance reviews should not only distinguish performance issues versus disciplinary issues but promote open dialogue dedicated to vocational growth.  

However you approach performance evaluation, remember to distribute feedback and encourage learning opportunities regularly. In this way, you will motivate your team members to accomplish their goals with maximum efficiency.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_217_-_Reviewing_Annual_Performance_Reviews.mp3
Category:general -- posted at: 1:00am PDT

Barrie Gilbert, a bear biologist and author of ‘One of Us: A Biologist’s Walk Among Bears’, joins the show to discuss his research and resources.   

Having survived a near-fatal attack by a bear in 1977 In Yellowstone Park, Gilbert has devoted his career to wildlife discovery. For over four decades, Gilbert’s scientific inquiries have inspired a new generation to study bear behavior and habitation preservation. Ultimately, his work has changed the narrative concerning the perception of grizzlies in national parks.

As for his book, “One of Us” examines the integrity of hunting as well as the years Gilbert spent in Yosemite studying black bears. To him, if the public concept of bears is to improve, we must replace the Louis and Clark mindset for one seeking to enhance their environment. Only then can we promote safe practices regarding the man and bear relationship.

Resources:

One of Us: https://www.amazon.com/One-Us-Biologists-Among-Bears/dp/1525548514

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_216_-_Grizzly_Bear_Conservation_Barrie_Gilbert.mp3
Category:general -- posted at: 1:00am PDT

In this episode of the Park Leaders Show, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss how parks can maximize their winter seasons.  

For most parks, tourism is high in the summer, low in the winter. As visitation decreases during the cold months, the opportunities for special projects increase. The question is: How do parks best utilize their downtime to avoid lost time? 

As Phil explains, while winter work projects vary upon location and climate, the bottom lines are the same. If a park ranger wants to prepare for the spring, they must promote rest for staff, document processes, focus on planning, and fix infrastructures critical to volume. 

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_215_-_Use_Winter_to_Prepare_Your_Park_for_Summer.mp3
Category:general -- posted at: 1:00am PDT

Phil Gaines, retired Director of South Carolina State Parks, returns to discuss strong park culture. 

While some say culture is how you do things, the truth is discovering culture goes much deeper. For instance, when a new park ranger obtains a new role, they instantly inherit a culture. In some cases, the culture may be unhealthy; in others, it may be rich in tradition. 

Whatever the situation, knowing the formal structure and informal influencers is critical to quality management. As Phil explains, though rangers may serve as the primary authority, all staff members can leave an impact on a park and its programs. Accordingly, if rangers commit themselves to know their personnel and the people they influence, the more they’ll discover the ‘why’ of their culture.  

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_214_-_How_to_Discover_the_Culture_at_Your_Park.mp3
Category:general -- posted at: 1:00am PDT

Rick Bass, an acclaimed author, and native of Yak Valley discuss challenges affecting national parks and the importance of sharing experiences.

From climate change to conservation conflicts, Rick explains why we should pass stories of environmental struggles to future generations. In his mind, the obligation to preserve history and raise awareness are community values and expressions of courage. If one seeks to inspire influence, one must be willing not only to lend a voice but share the whole story.

As Rick continues, one of the ways he has done this is through his book, Traveling Feast. In the book, Rick focuses his premise on connecting generations through benevolence – the idea of sharing what you love at the core of generosity. The more life seems to converge, the more opportunities we have to expound upon the hope that we know.

Resources:

The Traveling Feast by Rick Bass 

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_213_-_Passing_Stories_to_the_Next_Generation_Rick_Bass.mp3
Category:general -- posted at: 1:00am PDT

Phil Gaines, retired Director of South Carolina State Parks, returns to discuss what it means to be a well-rounded ranger. 

As Phil explains, the expectations for rangers have evolved considerably in recent decades. During the ’60s, ’70s, and ’80s, the idea was a ranger should know how to build homes and service plumbing and electrical units; however, nowadays, rangers carry more generalist roles.

For instance, while rangers can act as technicians, it would be better for them to hire contractors and specialists to ensure every facet of park management operates effectively. In this way, rangers can focus on their strengths while focusing more on their strengths and delegating opportunities. 

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_212_-_Should_You_Be_a_Well_Rounded_Ranger.mp3
Category:general -- posted at: 1:00am PDT

In this episode of the Park Leaders Show, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss the funnier side of visitor reviews.

While some low-star reviews are unwarranted, as Jody and Phil explain, they can also provide a unique perspective. Sometimes, a new visitor question or a trite online review can reflect ignorance, even humor; however, the key is considering the context. 

For instance, when a tourist says an outrageous comment, rather than write it off, appraise their viewpoint, take it for what it is, and focus on offering a quality experience. In this way, you can accurately process the feedback regardless of presentation. 

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_211_-_Discussing_Funny_Park_Visitor_Reviews.mp3
Category:general -- posted at: 1:00am PDT

Today on the ‘Park Leaders Show’, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss the value of interpretive services.

As Phil notes, many parks are applying budget cuts to interpretive services and discontinuing in-person programming due to COVID-19; however, while the physical returns have dwindled, the online returns have been surprisingly high.

While interactive platforming is a helpful tool, as Phil explains, if a park wants to maintain its interpretive services, it must justify them through analytics validating their impact and champion them through product development and resource management. In any situation, for interpretive services to have legislative support, a park must be able to demonstrate communal impact and how that impact can yield financial returns to sustain future programs.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_210_-_Do_Interpretive_Services_Provide_a_Return.mp3
Category:general -- posted at: 1:00am PDT

On today’s episode of the ‘Park Leaders Show’, Cam Sholly, Superintendent of Yellowstone National Park, joins the show to discuss prioritizing park responsibilities.

Of these umbrella priorities, Cam explains five in particular: workforce development, strengthening ecosystems and cultural resources, resource accessibility and park experience, investing in infrastructures, and building coalitions and partnerships.

In all endeavors, Cam emphasizes the importance of adaptability, positivity, and teamwork not only in managing priorities but people along the way.

Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

 

Direct download: Ep_209_-_Understanding_Park_Priorities_Cam_Sholly.mp3
Category:general -- posted at: 1:00am PDT

Today Reggie Williams, ex-NFL linebacker, former Disney executive, and social reformer, returns to discuss how inclusion should look in state parks.

When we talk about popular tourist attractions, we often think inclusion is exclusive to participants after they’ve engaged. Popular among park leaders is the idea once the gates open, their staff should be ready to serve those who enter.

While this notion is partially true, as Reggie and I explain, inclusive is a two-way exchange that starts with pre-entry outreach and equality. In order to include, parks must not only integrate tourist suggestions into their marketing but express a commitment to serve ahead of confirmed interest.

As Reggie concludes, a park best serves its customers by prioritizing their voice. If a park team actively seeks to hear what potential customers are saying, no question they will leave a greater impact in their community.

Resources:

Resilient by Nature: Reflections from a Life of Winning On and Off the Football Field by Reggie Williams

 Connect:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_208_-_Making_Parks_More_Inclusive_Reggie_Williams.mp3
Category:general -- posted at: 1:00am PDT

Today, on the ‘Park Leaders Show’, Phil Gaines returns to discuss new takes on the park visitor experience.

 

Per recent travels, Phil unpacks some lessons learned having toured local parks as a visitor. One principle he stresses is good leaders view the park experience through the eyes of the visitor. To facilitate a positive environment, a park ranger would best serve tourists working through their lens as opposed to a checklist. Likewise, the ranger would allow staff to contribute feedback on how systems can improve.

 

Additionally, Phil suggests a litmus test in the sense every park ranger should invite their families and friends to visit their parks. The goal, he says, is to mature perspective before revising processes and programs. If park rangers can learn through their loved ones, the takeaways are more likely to be applied to the customer’s advantage.

 

Connect with Jody:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Direct download: Ep_207_-_Experience_Your_Park_as_a_Visitor.mp3
Category:general -- posted at: 1:00am PDT

Phil Gains is back with me and today’s episode is the first in a series on interviewing to be a park ranger. This topic was suggested five years ago by Cassidy, a new ranger, and it is a loaded topic. We are unpacking Cassidy’s experience, as well as sharing our own experience as leaders in the Parks system.

We explore seven topics today; information that will be valuable no matter where you are on your journey as a park’s employee. We dig into the importance of being adaptable, having a degree or a military background, and how every day is an interview, to name a few.

Every day is an opportunity to be preparing yourself for the future. How you dress, conduct yourself and invest in learning and understanding a potential position will make a difference and set you apart from others who think a 45-minute interview is the lynchpin of their future.

Connect with Jody:

www.parkleaders.com

Facebook - https://www.facebook.com/theparkleaders/

Questions for future episodes? Email: jody@parkleaders.com

Twitter

Direct download: Ep_206_-_Interviewing_to_be_a_Park_Ranger_Part_1.mp3
Category:general -- posted at: 1:00am PDT

Today guest favorite, Phil Gaines, returns to discuss the park ranger’s role in customer service.

When a tourist visits a national park, seeing a park ranger can be the equivalent of finding Mickey Mouse at Disney World. Especially for newcomers, there’s often a sense of awe built into the experience whenever a park ranger shows up.

As such, Phil encourages park leaders not only to be mindful of their daily priorities but to see themselves as part of the story visitors share. After all, for the customer, their stay is their time to soak in the best sights and sounds nature has to offer. Why not ensure they receive the best service as part of the attraction they came to see?

Direct download: Ep_205_-_A_Park_Rangers_Role_in_Customer_Service.mp3
Category:general -- posted at: 1:00am PDT

Direct download: Ep_204_-_Great_America_Outdoors_Act.mp3
Category:general -- posted at: 1:00am PDT

Dan Bortner, the recently promoted Director of Indiana Department of Natural Resources, joins me today.

 

With 15 years as a State Parks Director, Dan has transitioned into overseeing not only all of Indiana’s State Parks but the regulatory aspects beyond land holdings as well. At every level of leadership within parks, being surrounded by the best talent you can afford can make or break the culture. Forming the right team, regardless of “qualifications,” will build a sustainable infrastructure.

 

In the current environment, as the rest of the world closed down, people rediscovered the joy of outdoor spaces, and all they have to offer. The impact that state parks have on mental health and the economy has come to the forefront. As Park Leaders, understanding the role that State Parks play in the big picture is paramount. Having a desire and intentionally working toward leaving a legacy is what long-term conservation is all about. Leaving our parks better than we found them is essential to us as leaders. Walking the line of preservation and innovation is a fine line to walk.

 

Episode Resources

The Business Side of Parks - https://parkleaders.com/the-business-side-of-parks/

Submit questions and topics to jody@parkleaders.com

Direct download: Ep_203_-_Rediscovering_Parks_During_Tough_Times.mp3
Category:general -- posted at: 1:00am PDT

Phil Gains, my semi-regular co-host, is with me once again; and today, we are tackling a listener’s question.

 

Special thanks to Sean Bonage for submitting this episode’s question. Sean asks, “What do you think are some of the most critical topics that you think need addressing that could help inspire a graduate student in their effort to better public land experiences for park visitors?”

 

As we answer Sean’s question, we consider the importance of not relying on the traditional use of public lands. How do we stay relevant when everything around us is changing? Taking the current climate into consideration, more than ever, we need to be listening to our stakeholders, our citizens, and expanding our understanding of our visitors. We also explore advocacy and access to parks and the necessity of educating many first-time visitors in the arena of conservation and personal responsibility.

 

Diversity of recreation and overall inclusion is challenging us as park leaders to redefine how parks are used and how we approach all groups. Intentionally expanding our pool of viewpoints is imperative; and this trickles into how we care for our workers and their overall health. Lastly, we are unpacking the pros and cons of pulling back the veil on decision making during tough times and how to grow customers into advocates.

Episode Resources

Submit questions and topics to jody@parkleaders.com

Direct download: Ep_202_-_Creating_Better_Visitor_Experiences.mp3
Category:general -- posted at: 1:00am PDT

Today, Mark Caughlin, district manager for Horsetooth Reservoir and park ranger for the Larimer Country Resources department, joins us to discuss his career pathway.

Working within the Colorado county system, Mark explains how his jobs have been impacted by the Fort Collins population boom as well as the coronavirus.  He also talks about his responsibilities with Park Law Enforcement Association and how he hopes to inspire more park ranger training programs around the country.

Mark also talks about resource protection and mentorship as cornerstones to excellence in the park ranger industry.

Direct download: Ep_201_-_A_Look_at_the_Park_Law_Enforcement_Association_Mark_Caughlan.mp3
Category:general -- posted at: 1:00am PDT

On this special episode of the Park Leaders Show, Phil Gaines returns to discuss how the podcast has evolved the past six years.

After debuting in April 2014, the Park Leaders Show continues to pursue its niche in educating park rangers on the value of leadership. As Jody explains, there have been many lessons learned during the podcast’s run, but the reward has been well worth the investment. 

To conclude the show, Jody and Phil revisit their most frequently asked question, “What advice do you have for an up and coming park ranger who wants to leave an impact?”

Direct download: Ep_200_-_How_to_Have_an_Impact.mp3
Category:general -- posted at: 1:00am PDT

In this episode of the Park Leaders Show, Phil Gaines joins me again as my semi-regular guest host. Today, we are diving deep on employee motivation and how we, as leaders, can help to sustain it, even in trying times.

The current landscape of our nation can feel like it is one thing after another. In these times, it is necessary to keep a pulse on our team and provide motivation. In seasons as we find ourselves in, even the most motivated employees can be struggling.

Often we view money as the key motivator, but on its own, it can fall short. Motivation, by definition, is temporary; culture is what carries through. As leaders, we must encourage our team with the resources we have available to us. This is how we build a sustainable culture.

By fostering a culture of engagement and empowerment, we help our employees understand they are part of something bigger than themselves. Communicating where we are and where we are going fosters self-motivation within our team.

You don’t have to have all the answers. By providing vision will help you sustain and keep motivated employees.

Direct download: Ep_199_-_Motivation_is_Temporary.mp3
Category:general -- posted at: 1:00am PDT

On today’s episode of the Park Leaders Show, we have an old friend joining us. John Griffith has guested on six episodes over the past six years and has been integral in the growth of the show. John is a huge voice in the conservation movement and has worked to educate the masses for many years with a 19-year stint in the California Conservation Core and as the host of Wild Jobs on Animal Planet.

John has now transitioned to a place of passion as a Nature Guide or Interpreter for the North Coast District of California State Parks. While tenure may have him as the “new guy”, his background in social media and creating relevant education have helped him build a thriving educational program even during the current pandemic we are experiencing.

Today we discuss the importance of empowering guests and visitors to recreate the awe they experience in a natural setting and translate it to the nature around them in their daily lives. The importance of sowing seeds of inspiration in the short touchpoints nature guides have is key to taking their visit from terminal to transformative. By associating learning about nature with fun and utilizing entertaining methods, a passion for conservation can be cultivated one visitor at a time.

 

Episode resources:

Book Recommendation: Bringing Nature Home – by Douglas W. Tallamy

https://www.amazon.com/Bringing-Nature-Home-Wildlife-Expanded-ebook/dp/B003UV8ZTE/ref=sr_1_1?dchild=1&keywords=Bringing+Nature+Home&qid=1589334645&sr=8-1&tag=stephprodu-20

Humbolt Redwood State Park Page –https://www.facebook.com/HumboldtRedwoodsStatePark/

Facebook Page: @Griffwilds - https://www.facebook.com/GriffWild/

Facebook Group: @Griffswildtips  https://www.facebook.com/groups/GriffsWildTips/

Instagram: @thenaturenut  https://www.instagram.com/thenaturenut/

YouTube: John Griffith https://www.youtube.com/user/TotemMagicGoingMAD

Direct download: Ep_198_-_Developing_an_Interpretive_Talk.mp3
Category:general -- posted at: 1:00am PDT

Marnin Robbins, Interpretive Program Manager for the North Coast Redwoods District and California State Parks, discusses his story and the value of interpretation.

As Marnin describes, interpretation is a mixture of information exchange and inspiration exchange - a role that helps provide context and meaning for people who visit natural landmarks. While the job covers much ground, exploring interpretation in parks is rooted in interactive conversation and bringing nature to life virtually. Understandably, this aspect was limited in decades past; however, today, using modern technology, park rangers can now protect national parks and help people understand their significance through online interpretive programs.

Direct download: Ep_197_-_Exploring_Online_Interpretation.mp3
Category:general -- posted at: 12:36pm PDT

Our semi-regular guest host, Phil Gains, is back with us to discuss a somewhat controversial topic in park leadership: park rangers & law enforcement.

 

There are many differing opinions and policies about the role of law enforcement in parks. Expectations and execution vary from state to state. People feel strongly about how and why law enforcement should be in place. When you boil it down, law enforcement plays an important part in the parks landscape: to protect our visitors and the resources we have been entrusted to steward.

 

Regardless of your stance, as leaders, it is our responsibility to provide the necessary training and equipment to our team, whatever that may look like at your park. While philosophies range from 'Ranger First' to 'Law Enforcement First (or someone will get hurt)', the goal remains the same; being prepared and utilizing the tools available to us to serve our visitors and provide a safe environment for enjoying our parks.

Direct download: Ep_196_-_The_Role_of_Law_Enforcement_in_Parks.mp3
Category:general -- posted at: 1:00am PDT

In today’s episode of the Park Leader’s Show, Phil Gains is with us again and is introducing us to Donald Forgione, a longtime friend and former Director of Florida State Parks.

As a leader, we must encounter a crisis with confidence and humility. Leaders do not need to have all the answers, but they must be prepared to be a calming and reassuring presence. Especially in today’s unprecedented situation, being proactive and working on a plan for the next season is key to supporting our teams.

While some tasks and operations need to take place, there is still one other critical piece that needs constant attention – our people. The tasks will get done because we have a strong team, and as leaders, we must prioritize caring for our people.

Direct download: Ep_195_-_Leading_During_a_Crisis.mp3
Category:general -- posted at: 12:00pm PDT

Phil Gaines returns to discuss how COVID-19 is affecting state parks and what to expect when they reopen.

As Gaines explains, it’s possible to stay relevant in global crises like the coronavirus. Despite the social limitations, park leaders can still make decisions that are timeless and timely. The key is knowing what direction to go, when to go there, and how to incorporate outside input into the mix.

Direct download: Ep_194_-_How_Will_the_Corona_Virus_Change_Parks.mp3
Category:general -- posted at: 10:03am PDT